Why isn't the TrustDecision Fraud Prevention app refunding orders?

[anyashudai]

We are the developer of the TrustDecision Fraud Prevention application, providing services related to order risk control (https://apps.shopify.com/trustdecisionfraudprevention?locale=zh-CN&search_id=fd3831c7-98e6-4321-83e2... 1&surface_type=search).

High-risk handling method: Our application service will call the "Cancel an order" rest api of the shopify platform to complete the operations of order cancel, order refund, and restock. The shopify rest api version of the service running version is 2021-01.

Current problems: Feedback from a store (https://xxxxx.myshopify.com) where the app is currently installed: The merchant management background shows that the worldpay refund is successful. However, the merchant logs into the payment channel worldpay and finds that the actual order has not been refunded, and only the receipt record exists.

Order name: xxxxx
Authorization code of payment channel receipt:xxxxxx