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Why my Shopify Payments account is on hold ! and i can’t accept new orders with Shopify Payments.

ashtazstore
Visitor
2 0 0
Why was my account suspended and I only received one purchase after I promoted my site? Do you close my account?
Replies 3 (3)
Victor
Shopify Staff
Shopify Staff
2239 211 481

Hi @ashtazstore,

 

Shopify Payments accounts are sometimes placed on hold while our payments team review documentation that they need to verify. You should have seen a notice in your admin asking for documentation to be uploaded or received an email from our team explaining why the hold was placed and how to proceed. 

 

If you have not heard from our team or are not sure what your next steps are, please contact our support team directly so that we can authenticate you on your store and provide you with an update on your ticket.

Victor | Social Care @ Shopify 
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ashtazstore
Visitor
2 0 0

Welcome
The sign of stopping my account is still there, and I have not seen any sign of raising my identity or anything to retrieve my account, knowing that I do not know until this moment why it was closed

Victor
Shopify Staff
Shopify Staff
2239 211 481

Hi @ashtazstore,

 

Is it just your Shopify Payments account that is on hold, or do you also no longer have access to your Shopify admin?

 

Either way, please contact our support team if you are needing clarity on the situation. I am not able to authenticate you on your account via the Community and therefore cannot provide any information to you about your store. Once you have authenticated yourself and gotten in touch a member of our team will be able to provide you with more information about the status of your Shopify Payments account and your store as a whole.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog