Why was an initial deposit required for my store setup?

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Hi friends,

I am from India. While i set up my store this year in Jan 2023, i had paid shopify a lumpsum amount of 5000/- Rs and then i was on trial for 3 months at a charge of Rs 20/- . Post 3 months i was charges 1499/- each month.


My question is why was the deposit taken in the beginning? 


Request youll to revert with an email id where i can communicate with shopify. I couldnt find any.




Replies 2 (2)

Shopify Staff
1665 194 288

Hi there, @jpcollections. Thank you for taking the time to reach out to the Shopify Community with your question. It's good to meet you.


Thank you for the context you've provided. It certainly is not typical to have a pay a deposit in order to sign up for Shopify. Folks just need to enroll for one of the subscription plans available at our pricing page, and then they can begin selling. The fact that you say you had to submit a deposit definitely sparks concern.


In order for us to investigate this situation in more detail, we'll want to get you authenticated so we can access your account and view your billing history. Please, go to this link and log in to your account. Once there, select the prompt that appears that best matches your query. Then, scroll down the page and you can use the available contact options to get in touch with us.

Imogen | Social Care @ Shopify 
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Hi, Yes I am facing the same thing, don’t really understand why they are charging 5000 inr deposit, if someone is new and want to start with 20 rps plan they will be welcomed by this 5K scam