Why was I billed Eur 76 in my Shopify trial period?

Why was I billed Eur 76 in my Shopify trial period?

WEBUYYSMART
Visitor
2 0 1

HI everyone here! I'm a newbie in shopify/dropshippiing, I signed up for a 3 month trial which expires on Jan. 24 2024.  But I find out I'm billed for Eur 76.  2 weeks ago. Can anybody explain or has a similar experience?

Thanks! 

Reply 1 (1)

Kimi
Shopify Staff
1511 169 266

Hi, @WEBUYYSMART.

 

For context, if you're on the extended 3 month paid trial, you won't be billed the full cost of your chosen subscription plan until the end of the paid trial period.
 
So to check where the €76 charge on your account is stemming from, can I get you to navigate to your Shopify admin > Settings > Billing, then scroll down to your store's Recent billing section please? If a recent bill is available, you can click on it to find more information about the specific charges that are included for that particular bill. From that same page, if the €76 charge is available it should state specifically what that charge is for. As @Rombert previously mentioned, the charge could potentially be for a service that you may not be aware of, such as a third-party app.
 
It's highly unlikely that the charge is for your store's subscription fee, but if it is, you can contact our live support team so that we can investigate why your account is being billed early, and figure out the next best steps for you in regards to this situation. You can get in touch with our team via the Help Center here, and by typing contact support in the chat box. Our live support team will be able to further assist from there.

 

Apart from this, how are you getting on with your dropshipping business? If you haven't already done so, I highly recommend verifying the products on your store, before you go ahead and sell them to your customers. You can do this by creating a test order on your store, which will allow you to not only check for the quality of the products from your suppliers, but also their shipping time. Feel free to have a read of our blogs below for more information on this, as well as other tips to further optimise your dropshipping strategies:

 

Kimi | Social Care @ Shopify 
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