Why was I charged twice for my store subscription?

Acdpn
Visitor
1 0 0

I have just recently paid an overdue payment on my store subscription. But when I check I was charged two times. One of them I meant to pay however the other one was paid automatically and I did not want to spend any more then I already had after forgetting for nearly a month. 

I will put an image of the billing email I got( of the one I didn’t know about)

IMG_0026.jpeg

Reply 1 (1)

Ollie
Shopify Staff
2405 454 405

Hey @Acdpn.
 
Thanks for reaching out. 
 
I appreciate the screenshot and context that you have included as that is very helpful! Looking into this, in order for us to take a further look to identify the charge - we will need to verify you as the store owner. Since we cannot authenticate over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. 
 
In this case, it would be best to get in touch with our live support by navigating to our Help Center
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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