Why was my Shopify payments account suspended before any transactions?

[doubalvojta]

Hello,

I have a question as to why my Shopify payments account was suspended and payouts from Shopify Payments were blocked. I haven't even accepted any order on my store yet and haven't received any money.

Thanks in advance for your response

[Emily]

Hi, @doubalvojta.

Thank you for reaching out. I am sorry to hear you are having problems with your Shopify Payments account. 

Have you received an email from our team regarding your Shopify Payments account? If so, it would be best to reply directly to that email as that is the best team for you to communicate with about your account. If not, I recommend reaching out to our live Support Team, as they can access your store-specific information and provide you with the next best steps. 

Please let me know if you have any further questions! 
 
Talk soon,