Why wasn't the partial refund deducted from the initial payout?

Lauracy
Visitor
3 0 0

Hello,

 

An order was partially refunded to a customer.

 

It said it would be deducted from our next payout. However, it wasn’t deducted from this payout, it was deducted from the one after.

 

Any idea why it didn’t come out of the payout it first mentioned? The refund was related to the first payout so it’s strange how it came out of the one after.

 

Thanks in advance.

Replies 0 (0)