Why won't my online store accept payments?

[Grezley1]

Hi, my new store has just been set up on Shopify, so I ran a test purchase to make sure customers can buy items.

But it will not allow me to complete the order. I have set up a Shopify plan and Sprocket. So what else do I need to do. I've obviously missed something very important.

Thanks

[Moira]

Hey @Grezley1,

Welcome to the Shopify Community!

How far through the payment process can you get before you start having trouble? and are you met with any page errors? Without being able to see your store, it's difficult for me to establish exactly what is happening. If you could please share your store URL I will be able to take a much closer look. In the meantime, I will go over some common issues related to payment systems and provide links to troubleshooting steps:

• If you or a customer experiences payment errors when trying to checkout, you can view the abandoned checkout history or the order timeline for more details.

• If you're having trouble connecting your bank account to Shopify Payments, then review Bank account requirements for Shopify Payments. If you experience issues with the gateway after setup, then review the Shopify status page to see if there are any current outages.

If you experience issues connecting a third-party payment gateway, then try the following troubleshooting steps listed in the guide below:

• Troubleshooting payment gateways · Shopify Help Center

Look forward to hearing from you!