Will canceling an order that's already been refunded send a second refund?

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Will canceling an order that's already been refunded send a second refund?

Dankette
Visitor
2 0 0

Hi! 

 

I had to cancel an order due to an item being out of stock. I refunded the order and then realized I should have canceled it. I'm worried canceling the order will send a second refund which is obviously not ideal, lol. 

 

Any advice on how to handle this? 

 

Thanks! 

Accepted Solution (1)

zahid
Shopify Partner
26 4 5

This is an accepted solution.

Hey,

 

Cancelling an order won't refund the customer more than what they paid for, so you're good to go.

Creator of StoreView, an app that lets you view your customers' journey as they interact with your store.

View solution in original post

Replies 2 (2)

zahid
Shopify Partner
26 4 5

This is an accepted solution.

Hey,

 

Cancelling an order won't refund the customer more than what they paid for, so you're good to go.

Creator of StoreView, an app that lets you view your customers' journey as they interact with your store.
Dankette
Visitor
2 0 0

Thank you!

 

This worked and it didn't refund extra as their total paid after I refunded them was $0.00.

I appreciate you taking the time to help me with this issue!