Will disabling Shop Pay affect any current subscriptions using it as a payment method

positiontech
Tourist
8 0 1

Currently my store has Shop Pay selected in the payments options. I would like to deselect it for multiple reasons. My question is I sell a subscription service and a vast majority of my clients have Shop Pay listed as the payment method for the subscription. Will disabling Shop Pay from my settings affect these subscriptions? I worried that it will preventing them from billing when the subscription manager attempts to renew. I do not have Shop Pay Installments selected in settings just Shop Pay and I would like to no longer have it as an option on my check out page.

Replies 3 (3)

Erin
Shopify Staff
942 127 146

Hi, @positiontech. I'm happy to look into this with you! I just have a couple of questions to make sure I'm giving you helpful advice going forward.

  • Do you mind if I ask why you'd like to remove Shop Pay entirely if most of your customers are using it?
  • Are you currently using an app to manage your subscriptions? If so, which app are you using?

Once you use Shop Pay as the payment method on a subscription, it can't be moved off Shop Pay. Also, from my understanding, if the payment method isn't enabled in your Shopify admin, new charges can't be processed through it. Our developers were looking into the possibility of still charging ongoing subscriptions through Shop Pay, even if it's disabled on the store, but I haven't seen an update on whether this was able to be implemented or not so I will need to investigate further. That being said, I'd also recommend you reach out to our support team through the Help Center here. We can't see your account information here over the Shopify Community, but if you speak with us through the page I shared, we would be able to review your specific case with you in more detail. 

 

Please let me know if you have any questions!

Erin | Shopify 
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positiontech
Tourist
8 0 1

Thank you for replying and clarifying that once removed existing accounts cannot process payment through it. I was pretty sure that was going to be the case. I reached out to support by chat yesterday and wasn't given any information and was told to reach out to my subscription manager. My subscription manager was able to provide some insight but referred me back to Shopify for support so at that point I decided to remove it as an option and I sent links to customers to update their payment method for future billing. 

CarolDavies
Visitor
2 0 1

Hi Erin,

As a follow up to the question from Positiontech, has Shopify created an update that would allow our subscription customers using ShopPay to continue to be billed if we decide to disable ShopPay from our storefront.

We constantly have customers reaching out to us with problems updating their payment information.  Either they get into a loop and can't update the information or they update it but the payment method fails, even though the client has used the card for many other purchases.  100% of the time these customers with problems updating their payment information are using ShopPay.  It seems there is a significant problem with ShopPay syncing with the subscription apps so the payment information is not updated in both places when the customer updates their billing method.  It's extremely frustrating and we have lost many clients because of it.  The only work around is to cancel their subscription and set up a new subscription for the client not using ShopPay as the processor, we use this method frequently. What is Shopify doing to solve this problem of not syncing and is there an update that would allow current subscribers on ShopPay to be billed if we shut off the ShopPay option on our store front.