Will I lose my balance if I deactivate shopify payments

[die4duke]

will my pending payouts be lost if I deactivate shopify payments then reactivate?

[Victor]

Hi @die4duke,

I do not believe so, no. Can you tell me why you're wanting to deactivate the gateway and then reactivate it? Is there information for your Shopify Payments account you'd like to change? 

[die4duke]

yes I need to use my dads information and not mine for shopify payouts. the bank is connected but my identity still needs to be verified. im not 18 and put in the wrong info because I was confused. I just need to change the indentity to my dads and have him verify it

[Victor]

Hi @die4duke,

Right, okay. In that case, you'll need to contact our support team and make a request to change the information you have on file for your Shopify Payments account. Our team can then send this to our payments department and they can review the request before letting you know what the next steps are.