Will I receive my held payouts after 120 days with no chargebacks?

wendysmith091
Visitor
1 0 1

hello my name is Wendy Colhoun i'm from USA i have a shopify dropshipping store and i was currently working in USA, UK, Canada and Australia markets and when i generated 3k USD sales my shopify store suspended and now my payouts are hold for 120 days please anyone guide me that will i receive my shopify payout after 120 days in my added bank account if there will be no chargeback please someone clear my doubt about it 
Thanks

Reply 1 (1)

Ivy
Shopify Staff
1033 82 132

Hi there, Wendy - thanks for reaching out here @wendysmith091!

I can understand this is important, for questions relating to payouts like this it is best to reach out to our live support team as they will have access to your account that we do not have here on the Community Forums. 

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options "account" then "logging in" then scroll down - here you'll see the live chat option. Thanks you!

Ivy | Social Care @ Shopify


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