We've noticed the same issue with our labels printed with Canada Post/USPS. The product description has been substituted with a the generic HS tariff code category description rather than the actual product description. The declarations look weird since now our model train track products are listed as "Tricycles, scooters...".
Exactly. In my case it is clothes for scale dolls. I can imagine custom officer may get upset then 1oz package say: "Tricycles, scoters, pedal" and there are just a fabric peace inside.
Support was saying they going to fix it. But they don't. Finally, i chat with someone else today. Who told me it was intentional change as many packages were returned by EU customs. And this is a workaround to comply with regulations.
Still, it is a wrong answer as it is a shop responsibility to deal with customs. Shopify should not intervene, although they could change default behavior, but correct functionality should not be revoked.
I wonder why noone else complain on it. Am i only the shop affected? Or no one use default shopify methods for shipping?
It renders UPS unusable. If you have 10 items, It takes about 5 pages for each declaration and you need 3 copies of them. Results in 30 pages of: "Tricycles, scooters, pedal cars and similar wheeled toys; dolls' carriages; dolls; other toys; reduced-size ('scale') models and similar recreational models, working or not; puzzles of all kinds"
And you sign for it 🙂
It just cost me money to print it.
And here is a solution for USPS, they truncate the text