Wrong name in provide ID section

[Ninjesuz]

For some reason when it says 'To continue accepting payments, you need to submit some additional details about your business'. It has the name of 'Hayden Thompson' which is not me. That name is not connected to my account and the ID I provide is unaccepted. I've given my drivers licence and a council bill

[Mac]

Hi, @Ninjesuz!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

It sounds like you are looking to verify your business in order to continue accepting payments. You may need to head over to your profile and update the details to ensure that your name is listed.

Here are the steps to do so:

• Log in to your store as the store owner.
• From your Shopify admin, click your username and account picture.
• Click Manage account.
• Under General, and Details, use your first and last name as they appear on your government-issued ID.
• Click Save.
• Then, you will need to resubmit the documents to our team.

If this issue persists,  we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

[Jonisdog]

My legal name when i got to submit my documents is still the same. How would i fix that?

[Mac]

Hi again, @Jonisdog!

Thank you for following up. 

There could be a discrepancy somewhere on your account which I don't have access to. Since this is an urgent matter, please visit our Help Center and log in to your account to create a support request. Our Advisors will be able to access your account and take a closer look into the situation. Typically, you can reach out via live chat for the quickest response!

Let me know how that goes! 

[BenWard]

I've had and am having this exact same issue, has it been resolved yet because my orders are now being threatened to be refunded even though I've payed and fulfilled their orders

[Mac]

Hi there, @BenWard!

Thanks for joining this thread.

It looks like you are running into a similar issue with an incorrect name appearing when verifying your documents. You will need to ensure that your profile has been updated with your correct name. Here are the steps to do so:

• From your Shopify admin, click your username and account picture.
• Click Manage account.
• Under General, and Details, use your first and last name as they appear on your government-issued ID.
• Click Save.

If the issue still persists after your resubmit the documents, we’ll need to access your account in order to gather more information about the issue. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Let me know how it goes!