Do you mean you placed an order with an online store, and you are looking for some help on how to return this item?
If so - as Shopify is software used by merchants to build their businesses upon, I would have no access to information regarding your order.
The easiest and best way to sort this out would be to get in touch with the store directly if possible. Are you able to reply to any emails from the store, the order confirmation email for example? Does the store website have a contact phone number, email or social media link? Reaching out and asking the store for their advice is the best next step to take here.
If at least 30 days have passed and you have not had a reply from the merchant, then I would advise reaching out to your bank for their advice on next steps to take. If you feel concerned this store may present a threat of fraud, you can use our "Report a merchant" function here. I trust this helps, thank you.
Ivy | Social Care @ Shopify -Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog