You can't update your details

[makeaway]

I am receiving this message on my shopify store

"You have reached the maximum number of attempts for submitting your details. You need to contact support to make any changes."

I am unable to update my details and I don't know who I must contact in order to fix the problem.

[Skye]

Hi, @makeaway 

Thanks for posting to the Community! 

As mentioned in the error message, you need to contact our live support team to resolve this. As such, please use the chat bot to request a live advisor.  They will escalate your situation to the correct team.
 

[cozybabe]

How long did it take for your problem to be resolved?