Your card couldn’t be verified because it was declined. Try adding another card.

Your card couldn’t be verified because it was declined. Try adding another card.

Nomi00009
Visitor
1 0 0

Hello Shopify ,

I cannot set my payment method in my plane there come 

Your card couldn’t be verified because it was declined. Try adding another card.

 
Reply 1 (1)

Summer
Shopify Staff
1378 322 238

Hey, @Nomi00009! Welcome to Shopify Community!

 

I understand that you're experiencing difficulties while entering your credit card information. If this issue is related to your billing payment method, I recommend checking our Billing FAQ page first. It provides valuable information about accepted payment methods, which might help you find a solution to the problem.

 

If you have already confirmed that your credit card is supported and you're still encountering issues, please feel free to get in touch with our support team. They can look into the decline and check for additional information, however, it's important to note that we may not have the complete context around it. When a charge is declined we receive a certain amount of information from your bank or credit card company. That information doesn't always give us an answer, but it can give us clues on the next steps to take. You can follow the steps below to create a support ticket.

 

  1. Visit our Help Center.
  2. Chat with the AI assistant and enter "account concern."
  3. Click Chat with a Support Advisor as shown on this screenshot.

 

Since you're in the process of entering your payment method and selecting a plan, I'll leave our pricing page here for you to refer to in case you need information about our subscription plans. If you have any questions, feel free to respond and I'll be happy to help you further!

Summer | Social Care @ Shopify 
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