Your payment could not be processed at this time - credit card payment issue

[Sirrah]

Hi,

I'm receiving this message on my site while testing checkout with credit card:

"Your payment could not be processed at this time, please try again in a few minutes"

I have waited and tried again, tried with a different credit card, and tried with a different device.  Paypal works fine.

Is this a shopify payments issue, or something else?  Has anyone else experienced it before?

Thanks.

[Sirrah]

Thank you for your help Ryder.  My mistake was that the value I was trying to process on the test transaction was too low.  

Thanks again!

[Averie4414]

I'm having this same issue trying to place an order on a website I've shopped at alot!:( I have no idea what's going on but my bank said it wasn't declined on their end so it may be a website problem!! Any way you could help me??

[Sirrah]

If it is a website that you are shopping on (rather than your own website) there's probably nothing you can do other than contact the owner of the site?

[Ryder]

Hi @Averie4414! 

Thanks for posting, and I'm sorry to hear you've been having trouble finalizing your order as a consumer. As @Sirrah mentioned, it'd be best for you to reach out to the business directly for support with completing your purchase. We don't conduct daily affairs such as customer service for any of the businesses using our platform. They'll be your best point of contact at this point. If they need to get in touch with their payment provider, they'll be able to do that.

Cheers!

[taylorNguyen]

I just have already add Credit for shopify's payment and then try to checkout and got  : Payments can’t be processed right now because of a technical issue. Try again in a few minutes. any help solution for this case

this is my site : https://besamon.com/

[Ryder]

Hey there, @taylorNguyen!

Thanks for reaching out. Are you still experiencing this issue? I just attempted to review your checkout on my end here, and it looks like your PayPal payment gateway is set up and working appropriately:



Are you currently only using PayPal as a payment gateway? If you're trying to use any other third-party payment gateways, it'd be best to reach out to them directly for any concerns regarding their connectivity. If you're eligible and trying to set up Shopify Payments and receiving this error, I'd be happy to take a look into it for you! 

Cheers.

[sam367]

I tried, no history or any information under abandoned checkouts.

Tried multiple times no w exhausted to point of giving up.

---

@Ryder wrote:

Hey there, @Sirrah!

Ryder here from the Social Care Team at Shopify. Thanks for posting! I'm sorry to hear you're having trouble testing your checkout, but I'd be happy to see if I can offer some guidance.

You can learn more information about an attempted transaction relating to the order on the Order's page. Because these order's were unsuccessful, you can click on Orders > Abandoned checkouts in the lefthand menu of your Admin to review your abandoned orders. Once you've opened the order in question, you can find the transaction information in the History section of the order. If you click on a transaction message, it will open up and share more information regarding the gateway and error code. This should give you some insight as to what went wrong with the transaction. Similarly, your successful orders will have a Timeline section where you can review the timeline of the order, including transactions.

We don't currently have any live issues reported with the Shopify Payments Gateway, but this message can sometimes be a result of the minimum required charge not being met. Because Shopify Payments is powered by Stripe, you can find the minimum and maximum charge amounts on their guide here. You'll want to ensure that the amount you're trying to checkout with exceeds the minimum limit.

You can also test the Shopify Payments Gateway by enabling test mode and simulating successful or failed transactions. You can reference our Testing Shopify Payments guide to help you out.

If you're still unable to determine the cause of this failed attempt at a transaction, or have any questions at all, please let me know and I'd be happy to take a deeper look into it for you!

Cheers.

---

[Averie4414]

I keep getting emails about this and I never even ordered or attempted to order anything so I'm extremely confused... To the point where I think someone is trying to get my information. I haven't even been on shopify in over 3 months nor do I shop here 

[TheLavishKloset]

I’m having the same problem with my site a customer reached out to me saying that an error message popped up stating their payment could not be processed try again later. I looked through the payment history there is no problems so I’m not understanding what’s going on

[bjoernp]

Hi,
I'm getting the same error. But I'm over the price limit! Please help! ( btw I live in Norway and 1 kr = 0.1 USD )

[dindo]

Hi, I've tried paying for my account that hasn't been paid for in 2-3 months and I'm paying for it again but it says payment couldn't be processed. Why is that? Thanks.

[absnaibaho]

For some reason my customers keeps getting a credit card declined error message when they try to pay. I am based in Qatar and currently uses checkout.com as my payment provider as well as paypal. Do i need a checkout.com account for the payment provider to work on my customers paying with a credit card? if not than is there something that i am doing wrong than disabled payment to be made on my store?

[DawnHazel]

Hello

I tried to pay for an item through my facebook account for an item to test my shop out Vintage Sewing Pattern Company. It is a physical paper pattern and not a download.  Please help! 

[Chamunditemple]

I am facing exactly the same issue and the customer care executive didn't understand the intricacies.  The day I tried making my marketing campaign, the website was taken down due to payment issues. And yes, Still I am unable to make the payment. My mastercard payment was not accepted due to some reason. Paypal payment is also not getting accepted. 

Too bad. I lost lot of revenue and currency due to Shopifys payment issue. Lot of effort went waste.

[seeglster]

Hi!

Im having the same issue. My first customer just messaged me about this so I went in and tried for myself and got the same error message with my credit card. Please help!

[Carrie_Hamilton]

I am having the same problem with this error - Your payment could not be processed at this time, please try again in a few minutes. I ran a test, got the error, tried again and it just keeps showing the payment area with the transaction not going through.

[Xandrea]

Did you resolved this issue? Got the same problem.

[omar201284]

i have tried to pay plan for my store but it shows your payment cannot be processed.

i need help ?

[VennyNewson]

I do experience the same problem. Any idea why and how to solve it?

[goneinsane]

I had this issue too and solved it. Turns out that "Test Mode" was enabled. You need to go to Settings>Payments and disable test mode.

[Ryder]

Hey there, @Sirrah!

Ryder here from the Social Care Team at Shopify. Thanks for posting! I'm sorry to hear you're having trouble testing your checkout, but I'd be happy to see if I can offer some guidance.

You can learn more information about an attempted transaction relating to the order on the Order's page. Because these order's were unsuccessful, you can click on Orders > Abandoned checkouts in the lefthand menu of your Admin to review your abandoned orders. Once you've opened the order in question, you can find the transaction information in the History section of the order. If you click on a transaction message, it will open up and share more information regarding the gateway and error code. This should give you some insight as to what went wrong with the transaction. Similarly, your successful orders will have a Timeline section where you can review the timeline of the order, including transactions.

We don't currently have any live issues reported with the Shopify Payments Gateway, but this message can sometimes be a result of the minimum required charge not being met. Because Shopify Payments is powered by Stripe, you can find the minimum and maximum charge amounts on their guide here. You'll want to ensure that the amount you're trying to checkout with exceeds the minimum limit.

You can also test the Shopify Payments Gateway by enabling test mode and simulating successful or failed transactions. You can reference our Testing Shopify Payments guide to help you out.

If you're still unable to determine the cause of this failed attempt at a transaction, or have any questions at all, please let me know and I'd be happy to take a deeper look into it for you!

Cheers.

[kpsoles]

Hi there 

I have checked my abandoned checkouts and I have missed out on 24 orders because of this. I still can’t seem to change anything about how to get customers to pay. I just tried one random one myself and the same happened to me. It said Your payment could not be processed at this time, please try again in a few minutes.

I tried again and it still said the same. Customers are also complaining about this. I spoke to Shopify on the phone and they cannot identify a problem so what can I do?

[TigerLilly1]

This has just happened to me.. Did you resolve the issue or did it just fix itself? TIA

[Beyeezy]

Hello ! I connected Stripe, and I can not accept payment, my clients write an error "Your payment could not be processed at this time, please try again in a few minutes"
Stripe account is active and up and running. How to solve this problem? Thanks!

[melsonse3]

Is this good idea to apply with Credit card? I want to integrate the Payoneer payment gateway with my store. Can anyone help me regarding this for my sewing store and blog .

[Billionairek]

I’m having this issue now and I don’t know what to do ! Can someone help me please 

[Friyetgame]

I'm receiving this message on my site while testing checkout with credit card: "Your payment could not be processed at this time, please try again in a few minutes"

I have waited and tried again, tried with a different credit card, and tried with a different device. Paypal works fine.