Your payment gateway was in test mode when this order was created.

[MBirms]

How can we rectify this issue. The merchandise was shipped and received by the customer. However, the payment is not reflected. 

Thanks for your time.  

[Emily]

Hey, @MBirms.

Thank you for connecting with us. 

I am sorry to hear you didn't receive the payment for your products. When you have your payments on test mode, the gateway is not capturing credit card information as test mode is just a way to test your order process. The best thing to do would be to try reaching out to your customer and explaining the situation, and then you can send them an invoice for their order. 

Please let me know if you have any further questions!