Your payouts from Shopify Payments are on hold while we review your account

[Amazewears]

Contact Support for next steps on this standard review. This hold does not prevent your customers from checking out.

[Greta]

Hi, @Amazewears!

Thank you for your post. Do you have any questions about the message about your payouts? 

Our team performs routine reviews of accounts using Shopify Payments for regulatory purposes. These reviews either conclude by themselves, or we contact you if we need some more information. If you'd like to check in on the status of your review, you can get in touch with our live support team through the Help Center. 

Please let me know if you have any more questions! 

[Amazewears]

I already contact Shopify support they saying wait for review process, when my review process completed? 

[Greta]

Hi, @Amazewears!

Thanks for getting back to me. I'm unable to provide account-specific support through the Community forums, which means I won't be able to check in on the status of the review. If it's been more than 3 business days and your payouts are still on hold, and you haven't been contacted by our team, you can reach back out via the Help Center to ask for an update. 

Please let me know if there's anything else I can help with.