Your payouts from Shopify Payments are on hold while we review your account

[Candy5]

Hello!

My store is showing

"Your payouts from Shopify Payments are on hold while we review your account
Contact Support for next steps on this standard review. This hold does not prevent your customers from checking out."

It has been almost 12 days now, and I've contacted shopify support many times.

But there's still no any progress.

Could anyone help?

Thank

[Andrew]

Hi @Candy5, 

While I appreciate your sense of urgency with your payouts being on hold, Shopify reviews all accounts to make that they are compliant. We cannot access your account from the community forums and if you contact support (as you've mentioned you have) they cannot provide much more context than what has been communicated to you already by our escalated teams.

We cannot provide definite timelines for when the review will be concluded, but please rest assured that our team is working as fast as we can.

How is your business in the meantime? And what kind of store are you running?

[Candy5]

Thanks for your reply.

Could you help me check the account?

And could we discuss via Email?