Your payouts from Shopify Payments are on hold while we review your account

[RafaKL1]

Hi, I have my shopify payments on hold since 22 march. There has been no further update which i find pretty concerning. My first hold was reviewed in 2 hours and this second hold almost a week now. I would like to have my hold on my payments released as soon as possible.

[Ollie]

Hey @RafaKL1.

Thanks for reaching out. 

Since we are unable to authenticate over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, I would suggest reaching out to our live support about the situation. You can get in touch with our live support by navigating to the Help Center. 

When you arrive at the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.

Let me know if you have any questions. 

[RafaKL1]

They only escalate it to the internal team. Believe it or not I have another payment hold. Its the second hold in 1 month, I mailed I talked to support I just hope this is resolved this week asap. Its frustrating because invoices have to be payed, and allround cashflow is impacted because of this. Hope to hear from them asap.