Your payouts from Shopify Payments are on hold

[valentinosera]

Cannot do anything and cannot contact anyone. I am being told, "

[valentinosera]

"Your Shopify Payments account needs to be verified. You can still make sales while your payouts are on hold."

[valentinosera]

The document you submitted couldn't be verified. Please contact support to complete the verification.

[Daniel]

Hi there, @valentinosera! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to your inquiry and the information you have provided, have you tried to reach out to our live support team yet? Please use this link to reach their queues.

Our live team is able to open up back end information once they verify your credentials and can assist further with the verification of your documents. Please let me know if you need any further assistance regarding this.