Your store is temporarily frozen and can’t be accessed or updated until your bill is paid and you re

Your store is temporarily frozen and can’t be accessed or updated until your bill is paid and you re

nexomart
Visitor
1 0 0

Unable to resolve all outstanding invoices with the selected payment method. Please try again or use a different payment account or method.The total for your new billing cycle (Jul 25, 2024) doesn't include any applicable taxes or credits. You can view the final bill after you reopen your store

Reply 1 (1)

Elias
Shopify Staff (Retired)
3076 300 546

Hey, @nexomart.

 

Thanks for reaching out and bringing this to our attention.

 

It sounds like you're experiencing an issue with the selected payment method, and you can other payment methods mentioned on our guide here: Options for paying bills on Shopify. However, if the problem continues to persist, then it looks like we'll need to take a closer look at your account. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chat. Please visit the Shopify Help Center and login to your account to create a support request.

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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