media processing failed when creating media for product

vdamasceno04
New Member
9 0 0

Im doing the following mutations to create a new product and link an image to it:

 

1- UPLOAD IMAGE TO SHOPIFY:

using the following mutation:
      mutation stagedUploadsCreate($input: [StagedUploadInput!]!) {{
      stagedUploadsCreate(input: $input) {{
      stagedTargets {{
      resourceUrl}}}}}}
input:
img = {
      "input": {
        "filename": "cavalo.jpg",
        "httpMethod": "POST",
        "mimeType": "image/jpg",
        "resource": "IMAGE"
      }}
2-ASSIGN IT TO A PRODUCT:
using the following mutation: 
mutation productCreateMedia($media: [CreateMediaInput!]!, $productId: ID!) {{
        productCreateMedia(media: $media, productId: $productId) {{
          media {{
            alt
            id
            mediaErrors{{
                code
                details
                message
            }}
            mediaWarnings{{
              code
              message
            }}
            status
          }}
          mediaUserErrors {{
            code
            field
            message
          }}
          product {{
            handle
            id
          }}
          userErrors {{
            field
            message
          }}
        }}
        }}
input:
prodImg = {
    "media": {
        "alt": "garrafa img",
        "mediaContentType": "IMAGE",
        "originalSource": "https://shopify-staged-uploads.storage.googleapis.com/tmp/87055565100/products/67076b1a-02ae-4240-9f..." (this is the url I get as a response from uploading the img)
    },
    "productId": "gid://shopify/Product/9172567130412" (this id the ID i got after creating my product)
}
 
I get no errors as a response from productCreateMedia: (200, {'data': {'productCreateMedia': {'media': [{'alt': 'garrafa img', 'id': 'gid://shopify/MediaImage/37661322740012', 'mediaErrors': [], 'mediaWarnings': [], 'status': 'UPLOADED'}], 'mediaUserErrors': [], 'product': {'handle': 'jaqueta-30', 'id': 'gid://shopify/Product/9172567130412'}, 'userErrors': []}}

However, when I access the product in shopify, I get Media Processing Failed error, how to fix it?
Reply 1 (1)

vdamasceno04
New Member
9 0 0

It seems it's a timeout error that happens "RANDOMLY" in 1/4 to 1/3 of the cases. My solution was to send the media and then use query Files to check the status (which returns the correct status of the media), if it failed, I send again until it return success. Very sad to need to make this poor solution for such problem.