# Ask Me Anything Q&A **URL:** https://community.shopify.com/c/questionandanswer/68.md [Latest](https://community.shopify.com/latest.md) · [Categories](https://community.shopify.com/categories.md) · [Tags](https://community.shopify.com/tags.md) --- ## [Could an 8 Ball Pool themed Shopify store work?](https://community.shopify.com/t/could-an-8-ball-pool-themed-shopify-store-work/694752)
**Author:** [@normawhite32](https://community.shopify.com/u/normawhite32)\ **Replies:** 0\ **Last updated:** [October 8, 2026, 12:37pm UTC](https://community.shopify.com/t/could-an-8-ball-pool-themed-shopify-store-work/694752 "2026-10-08T12:37:52Z")
Here’s my question. I want to achieve … I’ve been thinking about starting a small Shopify store around billiards and gaming. 8 Ball Pool game is one of the games I regularly see people playing, so I’m curious whether a n… --- ## [Supplier increase pricing](https://community.shopify.com/t/supplier-increase-pricing/600870)
**Author:** [@ChristinWang](https://community.shopify.com/u/ChristinWang)\ **Replies:** 3\ **Last updated:** [October 6, 2026, 6:51pm UTC](https://community.shopify.com/t/supplier-increase-pricing/600870 "2026-10-06T18:51:54Z")
If my supplier suddenly increases prices, is there a way to automatically update pricing without hurting my margins or pausing ads? --- ## [What the Shopify Catalog gets wrong about your products](https://community.shopify.com/t/what-the-shopify-catalog-gets-wrong-about-your-products/689041)
**Author:** [@Tukied](https://community.shopify.com/u/Tukied)\ **Replies:** 4\ **Last updated:** [October 6, 2026, 7:23am UTC](https://community.shopify.com/t/what-the-shopify-catalog-gets-wrong-about-your-products/689041 "2026-10-06T07:23:03Z")
We compared Shopify Catalog entries against the live product pages across a set of stores. The gaps were bigger than we expected. The ones worth checking on your own store: Sold out variants still showing as available… --- ## [Multiple items are purchased](https://community.shopify.com/t/multiple-items-are-purchased/682900)
**Author:** [@Snowshoe\_Ewing](https://community.shopify.com/u/Snowshoe_Ewing)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 10:19am UTC](https://community.shopify.com/t/multiple-items-are-purchased/682900 "2026-10-05T10:19:14Z")
We have 6,000+ items ranging from .25 ounce packets of herbs to 5 pound Crystal specimens. Sometimes customers will purchase lots of different items. We have assigned packages to each of our products. Shopify is unabl… --- ## [AI tool recommendations for running store?](https://community.shopify.com/t/ai-tool-recommendations-for-running-store/676450)
**Author:** [@mary123](https://community.shopify.com/u/mary123)\ **Replies:** 9\ **Last updated:** [October 5, 2026, 9:00am UTC](https://community.shopify.com/t/ai-tool-recommendations-for-running-store/676450 "2026-10-05T09:00:33Z")
I run a Shopify store in the health and dietary supplements niche. Unlike fashion or generic gadgets, supplements have a few unique headaches: customers ask a ton of questions about ingredients, certifications, and dosag… --- ## [Split Shipping Label Funds](https://community.shopify.com/t/split-shipping-label-funds/591730)
**Author:** [@drinksHelpPls7](https://community.shopify.com/u/drinksHelpPls7)\ **Replies:** 5\ **Last updated:** [October 3, 2026, 9:44am UTC](https://community.shopify.com/t/split-shipping-label-funds/591730 "2026-10-03T09:44:38Z")
i have a heavy product so when the order has 4+ items, I need to use an additional box but I only have 1 shipping label from Shopify. How do I get Shopify to give me 2+ labels and put the shipping funds from the customer… --- ## [Shopify SEO Issue: Pages Not Getting Indexed](https://community.shopify.com/t/shopify-seo-issue-pages-not-getting-indexed/622671)
**Author:** [@Muneebah\_Jabeen](https://community.shopify.com/u/Muneebah_Jabeen)\ **Replies:** 3\ **Last updated:** [October 3, 2026, 6:44am UTC](https://community.shopify.com/t/shopify-seo-issue-pages-not-getting-indexed/622671 "2026-10-03T06:44:46Z")
Hi everyone, I recently launched a new Shopify store for my handmade customizable pillow cover business and I’m having trouble getting pages indexed on Google. So far I have: Submitted my sitemap to Google Search Co… --- ## [How to start selling](https://community.shopify.com/t/how-to-start-selling/606717)
**Author:** [@Ross\_Anderson01](https://community.shopify.com/u/Ross_Anderson01)\ **Replies:** 3\ **Last updated:** [October 2, 2026, 2:51am UTC](https://community.shopify.com/t/how-to-start-selling/606717 "2026-10-02T02:51:03Z")
im kinda stuck not sure what to do next… should i focus more on building my store first or finding good suppliers first? --- ## [Charity authentication](https://community.shopify.com/t/charity-authentication/688655)
**Author:** [@Wardrobe\_Admin](https://community.shopify.com/u/Wardrobe_Admin)\ **Replies:** 5\ **Last updated:** [October 1, 2026, 9:49pm UTC](https://community.shopify.com/t/charity-authentication/688655 "2026-10-01T21:49:42Z")
Our payouts have been “paused” indefinitely because Shopify’s ‘banking partners’ refused to accept any of the confirmation documents we have sent. We are not registered with the charity comission because we are a small … --- ## [Skincare bundles in Google Merchant Center — one listing or broken out by SKU?](https://community.shopify.com/t/skincare-bundles-in-google-merchant-center-one-listing-or-broken-out-by-sku/645038)
**Author:** [@DBSNM](https://community.shopify.com/u/DBSNM)\ **Replies:** 3\ **Last updated:** [September 30, 2026, 4:59am UTC](https://community.shopify.com/t/skincare-bundles-in-google-merchant-center-one-listing-or-broken-out-by-sku/645038 "2026-09-30T04:59:50Z")
I sell a gift box bundle that contains multiple individual skincare products (serum, eye patches, lip care). Should this be listed as a single bundle product in my feed, or does Google need each component broken out as i… --- ## [Google merchant center misrepresentation suspension](https://community.shopify.com/t/google-merchant-center-misrepresentation-suspension/599381)
**Author:** [@whatlalaloves](https://community.shopify.com/u/whatlalaloves)\ **Replies:** 4\ **Last updated:** [September 26, 2026, 1:12pm UTC](https://community.shopify.com/t/google-merchant-center-misrepresentation-suspension/599381 "2026-09-26T13:12:54Z")
When google suspends you for misrepresentation how do you find out exactly what was flagged. I’ve been working on this for months now and I’ve fixed everything I can think of and I appeal and am still suspended. Is there… --- ## [Google Merchant Center Misrepresentation suspension](https://community.shopify.com/t/google-merchant-center-misrepresentation-suspension/599959)
**Author:** [@Rehman\_Ali](https://community.shopify.com/u/Rehman_Ali)\ **Replies:** 2\ **Last updated:** [September 26, 2026, 1:12pm UTC](https://community.shopify.com/t/google-merchant-center-misrepresentation-suspension/599959 "2026-09-26T13:12:14Z")
Hi Emmanuel, I’m currently dealing with a Google Merchant Center Misrepresentation suspension for my Shopify store targeting the US market. I have already completed the following fixes: • Consistent business identity … --- ## [Many ai choices. which is best at what?](https://community.shopify.com/t/many-ai-choices-which-is-best-at-what/676369)
**Author:** [@WingSpan](https://community.shopify.com/u/WingSpan)\ **Replies:** 4\ **Last updated:** [September 26, 2026, 8:30am UTC](https://community.shopify.com/t/many-ai-choices-which-is-best-at-what/676369 "2026-09-26T08:30:39Z")
A compare question for you @PieLab The options on the site: Pick Any AI. Build on Shopify. have 3 buckets - builder, chat, and dev. For daily operation of a dropshipping business, what tool would you recommend for each… --- ## [How can I tell which products are the most profitable, even if they are very low in retail cost?](https://community.shopify.com/t/how-can-i-tell-which-products-are-the-most-profitable-even-if-they-are-very-low-in-retail-cost/631904)
**Author:** [@fairelanouba](https://community.shopify.com/u/fairelanouba)\ **Replies:** 3\ **Last updated:** [September 25, 2026, 5:35pm UTC](https://community.shopify.com/t/how-can-i-tell-which-products-are-the-most-profitable-even-if-they-are-very-low-in-retail-cost/631904 "2026-09-25T17:35:31Z")
For example, I sell a lot of greeting cards. Are they worth it even if they only cost a few bucks? They have about a 50% markup from wholesale cost. --- ## [How to optimize checkout for conversions](https://community.shopify.com/t/how-to-optimize-checkout-for-conversions/615115)
**Author:** [@Cafn8me](https://community.shopify.com/u/Cafn8me)\ **Replies:** 2\ **Last updated:** [September 25, 2026, 4:01pm UTC](https://community.shopify.com/t/how-to-optimize-checkout-for-conversions/615115 "2026-09-25T16:01:28Z")
I’ve been looking at my checkout flow and wondering what else I can do to keep visitors from bouncing. We simplified the forms and added guest checkout, but want to know what’s more to do? Along the lines, is there a wa… --- ## [Most reliable Google Ads conversion setup?](https://community.shopify.com/t/most-reliable-google-ads-conversion-setup/614981)
**Author:** [@beautychain20](https://community.shopify.com/u/beautychain20)\ **Replies:** 2\ **Last updated:** [September 25, 2026, 3:09pm UTC](https://community.shopify.com/t/most-reliable-google-ads-conversion-setup/614981 "2026-09-25T15:09:52Z")
What is the cleanest, most reliable Google Ads conversion tracking setup for a Shopify store so that purchases and revenue are accurate, without duplicate conversions? --- ## [Reporting granularity gaps (card type splits, fee itemization, and how merchants handle it)](https://community.shopify.com/t/reporting-granularity-gaps-card-type-splits-fee-itemization-and-how-merchants-handle-it/607693)
**Author:** [@S.T](https://community.shopify.com/u/S.T)\ **Replies:** 6\ **Last updated:** [September 22, 2026, 2:47am UTC](https://community.shopify.com/t/reporting-granularity-gaps-card-type-splits-fee-itemization-and-how-merchants-handle-it/607693 "2026-09-22T02:47:48Z")
Do Shopify Payments reports/exports support card brand/type splits (Visa/MC/Amex/Discover) and itemized fee detail at a level suitable for separate GL postings? If Shopify provides only lump-sum fees, what’s Shopify’s be… --- ## [Atypical products?](https://community.shopify.com/t/atypical-products/644705)
**Author:** [@Sara\_Olsher](https://community.shopify.com/u/Sara_Olsher)\ **Replies:** 5\ **Last updated:** [September 21, 2026, 5:55am UTC](https://community.shopify.com/t/atypical-products/644705 "2026-09-21T05:55:20Z")
A lot of the advice I’m seeing is about making sure product categories, colors, etc metafields are correct for indexing. But we don’t sell a typical product like a handbag that comes in different colors. We sell planning… --- ## [Sidekick vs Claude code](https://community.shopify.com/t/sidekick-vs-claude-code/676367)
**Author:** [@Arcs](https://community.shopify.com/u/Arcs)\ **Replies:** 3\ **Last updated:** [September 19, 2026, 1:15pm UTC](https://community.shopify.com/t/sidekick-vs-claude-code/676367 "2026-09-19T13:15:14Z")
I asked sidekick for almost everything because it’s baked in to the store backend and it’s close to all the settings and daily operation. I’ve looked into claude code and the other offering, but it seems taking a lot of … --- ## [How can I tell if a customer has downloaded the file they purchased?](https://community.shopify.com/t/how-can-i-tell-if-a-customer-has-downloaded-the-file-they-purchased/680543)
**Author:** [@Claudette\_Barjoud](https://community.shopify.com/u/Claudette_Barjoud)\ **Replies:** 4\ **Last updated:** [September 18, 2026, 4:55pm UTC](https://community.shopify.com/t/how-can-i-tell-if-a-customer-has-downloaded-the-file-they-purchased/680543 "2026-09-18T16:55:55Z")
I sell digital coloring book downloads After someone makes a purchase, where can I see that they have downloaded the file? --- ## [Packaging for branding voice](https://community.shopify.com/t/packaging-for-branding-voice/683145)
**Author:** [@Arcs](https://community.shopify.com/u/Arcs)\ **Replies:** 2\ **Last updated:** [September 18, 2026, 2:17pm UTC](https://community.shopify.com/t/packaging-for-branding-voice/683145 "2026-09-18T14:17:50Z")
What are the options for small business just started to package shipments with a clear brand voice? Thinking putting our brand name out there and staying in buyers’ head after they receive the order. Some ideas were bou… --- ## [Getting customers to know how to get their download](https://community.shopify.com/t/getting-customers-to-know-how-to-get-their-download/679933)
**Author:** [@modernmahjong](https://community.shopify.com/u/modernmahjong)\ **Replies:** 2\ **Last updated:** [September 15, 2026, 2:42pm UTC](https://community.shopify.com/t/getting-customers-to-know-how-to-get-their-download/679933 "2026-09-15T14:42:56Z")
We sell several digital products. The gray bar doesn’t look like they can click on it. We get several emails with confused customers thinking that they cannot download the item. Any suggesitons? --- ## [Digital Products App - download buttons on the order pages](https://community.shopify.com/t/digital-products-app-download-buttons-on-the-order-pages/679986)
**Author:** [@quiltingpanto](https://community.shopify.com/u/quiltingpanto)\ **Replies:** 2\ **Last updated:** [September 15, 2026, 5:51pm UTC](https://community.shopify.com/t/digital-products-app-download-buttons-on-the-order-pages/679986 "2026-09-15T17:51:19Z")
When will Shopify’s “Download Products” app offer download buttons inside the customer’s account on each order’s page. Customers need to have access to their purchases so they can download whenever they want to. Right no… --- ## [Verifying Picking Order before Shipment](https://community.shopify.com/t/verifying-picking-order-before-shipment/567429)
**Author:** [@SlobsRus\_BBQ](https://community.shopify.com/u/SlobsRus_BBQ)\ **Replies:** 2\ **Last updated:** [September 17, 2026, 11:36am UTC](https://community.shopify.com/t/verifying-picking-order-before-shipment/567429 "2026-09-17T11:36:44Z")
Would like Shopify to integrate a Picking Order step on their Fullfillment. Where the Packing Slip will print with a Barcode and you can either take your phone camera or a Scanner and scan the items in your order to mak… --- ## [Theme update with custom code](https://community.shopify.com/t/theme-update-with-custom-code/556051)
**Author:** [@homestore349](https://community.shopify.com/u/homestore349)\ **Replies:** 4\ **Last updated:** [September 17, 2026, 9:12am UTC](https://community.shopify.com/t/theme-update-with-custom-code/556051 "2026-09-17T09:12:59Z")
We’re working on updating our theme to a horizon based one and have added custom code. Updates for Horizon are frequent, and there doesn’t appear to be an easy way to apply these updates with our custom code flowing thro… --- ## [Sidekick & custom liquid with theme update](https://community.shopify.com/t/sidekick-custom-liquid-with-theme-update/590065)
**Author:** [@Brad\_Goldberg](https://community.shopify.com/u/Brad_Goldberg)\ **Replies:** 3\ **Last updated:** [September 17, 2026, 9:12am UTC](https://community.shopify.com/t/sidekick-custom-liquid-with-theme-update/590065 "2026-09-17T09:12:07Z")
Can sidekick track liquid file edits and maintain the custom liquid after a theme update? --- ## [non-US resident merchant (has a US LLC + EIN, but no SSN/ITIN)](https://community.shopify.com/t/non-us-resident-merchant-has-a-us-llc-ein-but-no-ssn-itin/679255)
**Author:** [@Deear\_Obedat](https://community.shopify.com/u/Deear_Obedat)\ **Replies:** 3\ **Last updated:** [September 16, 2026, 3:41am UTC](https://community.shopify.com/t/non-us-resident-merchant-has-a-us-llc-ein-but-no-ssn-itin/679255 "2026-09-16T03:41:59Z")
Question for the digital products team: what’s the officially recommended path for a non-US resident merchant (has a US LLC + EIN, but no SSN/ITIN) who wants to sell digital products and get paid through Shopify Payments… --- ## [Managed Markets expansion for standalone digital products sold globally & seamless UX](https://community.shopify.com/t/managed-markets-expansion-for-standalone-digital-products-sold-globally-seamless-ux/681073)
**Author:** [@RLR100](https://community.shopify.com/u/RLR100)\ **Replies:** 3\ **Last updated:** [September 15, 2026, 11:32pm UTC](https://community.shopify.com/t/managed-markets-expansion-for-standalone-digital-products-sold-globally-seamless-ux/681073 "2026-09-15T23:32:43Z")
Hi team! Thanks for hosting this Q&A. I run a US-registered business selling physical products strictly within the US, but selling digital products (guides, workbooks, digital tools) to customers worldwide. For physica… --- ## [20% of my customers don't get their files](https://community.shopify.com/t/20-of-my-customers-dont-get-their-files/680008)
**Author:** [@eurekafabrics](https://community.shopify.com/u/eurekafabrics)\ **Replies:** 2\ **Last updated:** [September 15, 2026, 6:55pm UTC](https://community.shopify.com/t/20-of-my-customers-dont-get-their-files/680008 "2026-09-15T18:55:14Z")
My files are set up correctly, the email I am sending from is white-listed, but about 20% of my customers don’t get their files. They either go to spam, or they never even reach their spam folder. They get upset, and it… --- ## [My customer's digital product goes to spam even with verification](https://community.shopify.com/t/my-customers-digital-product-goes-to-spam-even-with-verification/681919)
**Author:** [@selenadaphne](https://community.shopify.com/u/selenadaphne)\ **Replies:** 1\ **Last updated:** [September 15, 2026, 3:22pm UTC](https://community.shopify.com/t/my-customers-digital-product-goes-to-spam-even-with-verification/681919 "2026-09-15T15:22:56Z")
I currently use filemonk to deliver my digital product. All my customers seem to get their confirmation email just fine; but the secondary email goes into their spam or promotions folder. I’ve tried everything in terms o… [Next page](https://community.shopify.com/c/questionandanswer/68.md?page=1)