FROM CACHE - fr_header

can someone help me please

sesko
Visiteur
1 0 0

my account inactive Capture.PNGsssssssssss.PNG

1 RÉPONSE 1

Ethan
Shopify Staff (Retired)
1254 298 173

Hello @sesko ,

 

Welcome to the community forum ! 

 

First, I'm noticing you're posting in English on the french community part, so I wanted to let you know that I can switch to French if you prefer it.

 

Regarding your inactive account, it's usually due to an inactivity for 3 consecutive months on your account. You can solve this easily by following a security process to confirm your identity, when logging back to your account, you'll be asked for a ten digit code that should be sent to your email associated to your account. Everything is explained in your documentation which I recommend you to check.


Are you trying to log into your account after a period of inactivity or did the status of your store change suddenly ? 

 

I'm waiting for your answer and I'm available for any other question you may have. 

 

Ethan | Social Care @ Shopify 
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