Hi @ferchichi ,
Welcome on the community forum !
I'm noticing that you are writing in English in the french community forum, so I'm answering in English but we can switch to French if you like.
I'm sorry to hear that your store got closed, in order for us to investigate what's the reason behind this we would need to access your account. Unfortunately, at the moment we're not providing account specific support through community forum. However, our support team will be happy to look into this for you, you'll need to contact them over email/phone/chat in English or over email in French.
I'm still available for any question you might have
Ethan | Social Care @ Shopify
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