Payment Problem

[Sara47]

Hey, I have a problem with the shopify payments..When a person pays, even though all his information is correct, a message appears that (an error has occurred) and this is what caused me to lose customers.. Please help

[Ethan]

Hi @Sara47 ,

Welcome to the community forum ! 

I noticed that you're writing a post in English on the french community forum, so I will answer you in English but I wanted to let you know that I can switch to french if needed. 

In order to have a better understanding of the problem, could you provide more information about the problem you're facing by answering the questions below ? 

• What's the error message when your customers are trying to pay ? 
• Is it happening since the beginning or just recently ? 
• Is it happening to all your customers ? 
• Do you have an error message on your Shopify admin that could warn you about a problem with your account ? 

I'm waiting for your answer, and I'm available for any other question you may have.