FROM CACHE - fr_header

Payment Problem

1 0 0

Hey, I have a problem with the shopify payments..When a person pays, even though all his information is correct, a message appears that (an error has occurred) and this is what caused me to lose customers.. Please help


Shopify Staff (Retired)
1254 298 174

Hi @Sara47 ,


Welcome to the community forum ! 


I noticed that you're writing a post in English on the french community forum, so I will answer you in English but I wanted to let you know that I can switch to french if needed. 


In order to have a better understanding of the problem, could you provide more information about the problem you're facing by answering the questions below ? 


  • What's the error message when your customers are trying to pay ? 
  • Is it happening since the beginning or just recently ? 
  • Is it happening to all your customers ? 
  • Do you have an error message on your Shopify admin that could warn you about a problem with your account ? 

I'm waiting for your answer, and I'm available for any other question you may have. 

Ethan | Social Care @ Shopify 
 - Ma réponse est-elle utile? Cliquez sur J'aime pour me le faire savoir! 
 - Votre question a-t-elle été répondue? Sélectionnez Accepter comme solution
 - Pour en savoir plus, visitez notre Centre d'aide en français ou le Blog Shopify