Hi, thanks i missed this message. Here's the challenge we still have, we use a different device in the service shop vs. the checkout station. We don't have our service techs, check people out so we don't have a cash drawer, card reader, etc at the service bay. So we need to be able to send to a different devise so I don't thin the cart function will work as that's device specific. Maybe I'm wrong? WHich product is yours?
@VoltaireCO Draft Orders for POS is the app you want in this situation. It let's you save back to Shopify directly, and then any other device will be able to see it and pull it into the cart right away. So you can easily start and save the draft on one
@ZainManji after creating the draft order and let's say the person wants to pay a deposit i.e. 10% down in person. Then one limitation with Shopify POS is that if you need to remove any item from that ticket you can not once a partial payment has been made to it. The next problem is once the customer pays down on that draft order it becomes a Sale order in the reporting and it will look like you have collected all the money for the whole ticket in the "Sales" reporting. Therefore you do not know the actual tax owed to the state/county.
@VoltaireCO Yes, it works across different devices. Our app is: https://apps.shopify.com/draft-and-custom-orders-for-pos
Your techs will be able to pull up the draft order, and add/remove to and from that draft order as they need be.
Then whenever you're ready and done, you can go back to your POS to checkout the customer once and for all.