Adding products to cart in POS is made unnecessarily complicated

[jlynlg]

Shopify POS updated in the middle of our work day and all of a sudden adding products to cart has changed?? Have to jump through an unnecessary hoop to add products now with inventory being shown after tapping the product and have to press an additional button at the bottom to add to cart. 

Whyyyyyyyyyy is this update necessary??? How is this an “improvement”?? I either press the tiny + on the side to add straight to cart or I have another page to load before I can add it to cart. 

Is there anyone we can complain to with these issues were experiencing lately?? 

[Blair]

Hi @jlynlg,

Thanks for reaching out to the Community.

I appreciate you sharing this feedback with me. We're always working to improve the platform and will be sure to pass this along those notes to our Developers. If you have any other suggestions or feedback, please feel free to let us know.  

Take care. 

[Erin]

Hi, @jlynlg. Thanks again for sharing your feedback here in the Community. Your feedback is extremely valuable as we continue to improve this feature and we have taken this back to our team for review. We wanted to reach back out here and share some context on why these changes were made as well.

Based on our data and usability testing, we found that having an explicit button to add-to-cart would improve user confidence that they performed the right action by almost 2x. Often, products being added via the search page ended up being removed from the cart as they were added accidentally. We aimed to make this component more intuitive by clearly labelling key actions and grouping relevant information. Previously, it was not clear what the intended behavior of the product list item was. In search results and collections it was adding to cart; in product list, it was opening PDP. There was no explicit action to add a product to cart in both the search results and in the product list. This new "Add to Cart" button helps to simplify the process of adding and removing items from your cart, making your transactions quicker and more intuitive.

[hstb]

Here's an idea. Have the explicit "Add to cart" mechanism remain the entire
bar as it's been. If you're compelled to label it, add the words "Add to
cart" to the bar: Have a "Details" link all the way to the right, and then
have "Add to Cart" aligned right but to the left of "Details"

But I feel that you feel that there needs to be an integer input widget and
I agree that would be useful. Again, make the entire bar the "Add to Cart"
action for the first item added to cart. Then display the input widget IN
LARGE so the quantity can be adjusted. Because at that point the user has
demonstrated that they know what variant they just tapped and making the
variant title smaller or disappear is less consequential.

Just a thought but you do you.

[jlynlg]

If this has to be implemented then PLEASE make the + button bigger and easier to press since it’s so easy to miss and hit the product instead which makes the next page load and it’s just an overall frustration to add the product to cart. Please also let us change the amount to add to cart by letting us type in the quantity instead of needing to use the + and - buttons. 

We stayed with shopify POS because it seems to be a headache to migrate to another system but lately it’s more of a headache to stay with Shopify. Your recent changes has made me actively look for another system to turn to. It’s honestly such a shame and very disappointing. If changes are better researched and perhaps you would bother to just ASK your users to vote on whether they would like such a big UI change to be implemented, things like this wouldn’t happen.