Adding Serial Numbers to Products

[EJC]

Hello,

I have a brick and mortar store and want to implement a self check out but the products need to be able to have unique serial numbers for every product whether they are the same size/color/type or not.  Is there a third-party app that allows us to input a serial number into every item? 

I would prefer that Shopify engineers implement this asap as an option.  It would greatly benefit Shopify because many industries would use it beyond self-checkout such as warranty issues, returns, RFID solutions, self-checkout, shrink reduction, labor cost reduction, personalized service increase, batch tracking and more.  I think that it can be done quickly through Shopify Products and in order to be on the cutting edge of technology this must be implemented immediately.

Thanks,

EJ

[Ryder]

Hey there, @EJC!

Ryder here, from the Social Care Team at Shopify. Thanks for posting! Are you looking to add a Stock Keeping Unit (SKU) or a Barcode number to your products?

For both of these fields, you can enter unique numbers to each individual product variant - regardless of size or colour. You can include this data in the CSV file that you upload, or update your existing products in the Bulk Editor by selecting the "Add fields" drop-down and choosing SKU or Barcode. Each product variant will have it's own field to input unique numbers:

If you're looking to create scannable barcodes for your products to sell in-store, you can look at installing the Retail Barcodes app and follow this guide to help you setup and create a barcode template. Are you using our POS app to sell in person? If your business is located in United States, Canada, United Kingdom or Ireland you can purchase hardware for your retail store - like Barcode Scanners or Barcode Printers.

I hope this information helps! If there's anything I can clarify, please let me know and I'd be happy to see how I might be of assistance.

Cheers.

[EJC]

Hello Ryder,

I already use barcodes and SKUs. I need something that doesn't exist in the products page yet. I need serial numbers to uniquely identify every product in order to make a self check out work in my store. But I know this is also something that will assist many other Shopify users with other options within their business.

Thanks,

EJ

[DonDrummStudios]

YES We are looking for something exactly like this as well. We were told that using Stocky may do it - trying to figure that out now.

[Kraigc]

Our Company is looking for the same thing! We need to be able toapp assign the serial numbers from the product sold to a field within shopify's Order Summary.. When a customer contacts us for support at a later time we need to reference the serial number to confirm it is their product. We offer a complete replacement guarantee and it depends on accurately tracking and verifying the serial number assigned when purchased.. 

How can I use a Shopify app that assigns the serial number to the Order and not just to a customer so that if the Customer orders more than one time the serial numbers are attached to the order so warranty time periods can be tracked. 

Thank You

[guitjoe]

We're in the process of migrating our store over from Lightspeed Retail to Shopify Plus and I just realized Shopfy's inability to track serial numbers. This is critical to my business where 90% of the products are serialized for warranties, tracking, historical data etc. Without this feature, Shopify (and Stocky) are basically useless. All products should have the option to be serialized and those serial numbers need to be attached to customer invoices and purchase orders. ON a related note, Shopify's product pages should have more fields available for Vendor SKU's. Not user-defined SKU's, but the uniquer codes vendors use for ordering product through PO's. It'd be far easier to have this as in your CSV import file than to have to reenter this codes in Stocky.

[jhartwell]

Im looking for the same thing. Almost all software sends a serial number to the customer. The closest thing is SendOwl.

[CoreAir]

Did this ever get resolved? Did you find a solution?

[guitjoe]

No. The solution is to not use Shopify POS. Use another POS system and have it integrate with your Shopify site. We use Lightspeed with Accumula as the the go-between. So far it's working beautifully. Shopify POS is really not deigned to handle advanced inventory management. 

[jhartwell]

Can you be more specific. Light speed seems to be more of anPOS system and not something to handle serials and digital downloads

[Max_Sadlowski]

Hi All, Wanted to see if this was still a feature people wanted to see added to Shopify POS. We are looking to add this as a feature to our Draft Orders app, but I want to gauge interest. Let me know if the ability to add serial numbers, lot numbers, and other pieces of information to your orders is still something you are interested in!

[CoreAir]

Absolutely! We need inventory management where we can scan in and out and track warranties etc!

[jhartwell]

Definitely....it would be nice to add the serial to the tracking number or having a user area to reference the serial.

this is the biggest flaw in Shopify.

[Max_Sadlowski]

@CoreAir & @jhartwell - Thank you for your responses, this is very good to know and something we will look to add in the near future as we expand the app. I have added this to our suggestion system. You can see the two examples here and comment further if you like. I would encourage you both to add in your use cases and follow by email, as that is where we will put further updates on these issues. Anyone else reading this after the fact, please feel free to add as well!

Add Tacking/Serial Number System

Add Check Out/Check In System on POS

[JC77]

This is great to see! We are looking to adopt an inventory management system right now, and we badly need integration with serial number tracking for the same reasons stated at the start of the thread, but of course right now our integration with Shopify will not let us track serial numbers.

[Max_Sadlowski]

Thanks @JC77 for adding your thoughts, I see you added feedback as well on our links which is super helpful. We are going to try and get this added as soon as possible.

[eyasiya]

I already use barcodes and SKUs. I need something that doesn't exist in the products page yet. I need serial numbers to uniquely identify every product in order to make a self check out work in my store. But I know this is also something that will assist many other Shopify users with other options within their business.

[eyasiya]

I already use barcodes and SKUs. I need something that doesn't exist in the products page yet. I need serial numbers to uniquely identify every product in order to make a self check out work in my store. But I know this is also something that will assist many other Shopify users with other options within their business.

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[eyasiya]

I already use barcodes and SKUs. I need something that doesn't exist in the products page yet. I need serial numbers to uniquely identify every product in order to make a self check out work in my store. But I know this is also something that will assist many other Shopify users with other options within their business.

[Max_Sadlowski]

@eyasiya This is great feedback, and something we will be actively looking to include in the near future. 

[EJC]

Hello,

Yes, I agree the vendor SKUs would be helpful too.  This serialized items for each product to verify each order will help thousands.  Thank you for your comment.

Best,

EJ