Sorry if this is a simple question but all my orders from Shopify POS are being added to all my online orders on my website. We run a espresso bar and every single coffee sales is being added and this is not wanted, how do I disable this?
Also, we are receiving a notification e-mail from every single POS order, can I disable this?
My name is Helen. I work for Shopify. Welcome to the Community.
Your Shopify admin is the control center for your business, and so all Orders from every sales channel will show up on your Orders page. However, you can filter them by sales channel to view or export Orders from an individual channel. Each Order also shows which sales channel it was processed on, making it easier to distinguish between them. This is visible at the top of the Order, as seen here:
Making use of your Shopify Analytics reports is another great way to view your store activity by sales channel.
It is possible to disable new order notification emails for POS Orders only. To do this, please go to ‘Settings > Notifications > Staff order notifications' from within your Shopify admin. Staff order notifications are set up based on location, so simply remove the notification for the email address that you are receiving the POS notifications to. If wanted, you can then create a new notification for the orders received online only.
Let me know if you have any other questions or concerns.
I'd love to no longer receive emails/mobile push notifications from our POS sales when I'm only personally concerned with online sales.
I've removed notifications and re-added them as instructed to no avail. I suspect this isn't user-error. Any help would be very appreciated. Otherwise, It appears I'm going to be dealing with a ton of Shopify-specific 'spam'.
Thanks for your question.
To no longer receive email notifications for new orders coming through your POS locations, please be sure you only have a notification set up for Web in ‘Settings > Notifications > Staff Order Notifications’, as seen here:
If you have notifications set up for All or any of your specific Locations, then you will receive an email for all new orders coming in from all of the channels. Feel free to share a screenshot of how your notifications are set up, and I’m happy to direct you towards any adjustments that need to be made.
The new order push notifications that are delivered via the mobile app however, are not currently able to be customized. If these notifications are turned on, any new order, regardless of the sales channel, will result in a notification on your phone.
I appreciate your feedback regarding being able to specify the type of order to receive notifications for on the Shopify App, therefore I have passed your suggestion along to our developers.
If I can help with anything else, let me know!
I would like to upvote this feature request so we only get orders that are placed through all channels except POS. Thanks.
Also, question to Helen. Do you recommend setting up "Web" as a separate location from the physical store? At the moment, I only have one physical location, and one day could have two. Thanks for suggestion.
Thanks for reaching out! I’m not sure I fully understand your question. If the following explanation does not help, kindly elaborate further.
When selecting Web for your new order notifications, this will notify you only for orders that are placed through your storefront. So, a customer would need to go to your website from their computer or phone, and make their purchase. These orders will always be identified as having been processed through the Online Store, as seen below, even if you only have one location set up on your account.
Now, the location you have set up on your account, will then be associated with your POS orders, since the POS is for physical "in-store" purchases, and thus will automatically assign itself to the one location you have created.
When you do create a second physical location for your business, you’ll need to add that address in ‘Settings > Locations’. This second address won’t affect your Web new order notifications, and you’ll be able to set up new order notifications separately for each one of your two physical locations where you use the POS.
You’ll then also need to specify on your POS app which location you are at when selling in person, so that the notifications are sent properly. For more info on this, please see the Help Doc on POS Locations.
Does this help? Let me know!
Thank you. I was trying to figure out how to only have push notifications for the website purchases sent to my devices. At the moment, we get order notifications every time someone also buys from the POS too. I was thinking that maybe if web was one location and POS was another that the system could weed out the notifications for POS.
Bottom line is that we do not need to be notified of a POS order, but do need it for online. It would certainly make it easier to know when to jump on an online order to pull inventory.
agreed this is super annoying to get notified with each in-store sale. We would prefer only notifications for online sales. Following here in case there's a solution.
I have sent in a request to our developers on your behalf too to be able to customize the push notifications on the mobile app. You can keep up to date on any changes and updates as they become available on the Shopify Changelog here.
Let me know if I can help with anything else!
Whoo hoo! Thanks. The stores in our franchise using it have also expressed this same issue. We appreciate you passing it on.
i agree, please allow the options for only push notifications for online sales not POS sales.
My pleasure, @SpencerCran!
Thanks for your feedback as well, @KurtisSpade. It's been passed along.
Please add my business to the up vote in adding in this feature to the mobile app.
We need to be reactive to online orders and will just end up switching off the notifications or becoming numb to them like the boy who cried wolf!
How has this not been added to the changelog yet?!
Thank you for expressing your interest in this as well, @mikea001. I have submitted a request on your behalf too.
Let me know if you have any other concerns.
Yes I just got off of chat requesting the same feature. I don’t need to be notified of a POS on my phone. But I do for an online order. Currently there is no way to filter orders on my phone to see what I need to prepare for shipping from my brick and mortar.
shopify is making me lug a laptop around and goto admin to filter. This is crazy. What’s the purpose of the app?
The option to disable pos or the option to filter order channels on the phone should have been in the first release. Who’s thinking about the work flow? Cave men?
shopify engineers are like politicians they live in a bubble and have no ideal of a real world mom and pop store.
For Shopify to live up to its hype it needs to hire real working retailers that know the ins and outs of operating a brick and mortar store with online commerce.
you just got to do better...
Shopify should simplify not complicate.
+1 to this. It's causing havoc having all the POS orders ping and losing track of the website orders. It's actually a really big problem at the moment..
I see the last post was in June, it there an update for this? Agree, needing to be able to switch off POS notifications is functionality I would have thought Shopify would build as standard. Thanks in advanced
As well as notification setting, can you please also add an auto-archive function for POS sales only
+1 Would also like to have the option to disable POS notifications and have only online orders pop-up.