Any way of tracking support tickets online?

[billmcguinness1]

Hi,

I have emails that detail different conversations with Support but they can be diffuicult to find in my inbox, so it would be nice to have the ability to track them online.

Does Shopify offer ticket tracking?

[JonO2ZR]

Yes, I too have this issue - I have a support ticket, but no way to track the progress of the ticket.

For optimal support experience, please provide a means to track support tickets.