We are having a problem with apple pay. When customers use apple pay, their order automatically reverts to shipping and the store pickup option is not available. I then have to go in and manually refund the shipping fee and email them when their order is ready for pickup. How can I change this? This is time consuming and frustrating on the customer's end as well. This should be seamless but it is not.
This is a longstanding issue with Shopify, and they don't seem remotely interested in fixing it. Here's another thread on the same topic: https://community.shopify.com/c/payments-shipping-and/pickup-not-available-with-express-checkout/m-p...
And another thread:
I don't have much faith they'll fix it. The first comment I saw was from April 2020. It's October 30, 2021. They. Don't. Care.
Marija here from Zapiet. I understand your sentiment, and I hope there will be a native solution available soon.
In the meantime, our Store Pickup + Delivery app should work with express checkout methods if set up correctly.
If you would like to give it a try, please take a look at our Express checkout methods article.
We're also happy to answer any further questions you might have regarding our app—let us know if you need help!🙂
We are literally having this same issue . We wanted Apple Pay on our website to make it FAST . But when ppl pay with apple pay it does not allow them to select PICK UP . These things really need to be looked into and changed
@Shopify this is still an issue as of 20 minutes ago! As a product based business in the early stages, a lot of my customers are local. I have just had one complain they couldn’t select pick up and use Apple Pay.
Please tell me you are going to find a fix???
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