Automatic Discount not working on products in POS store

OddNodd
Excursionist
12 0 13

My Automatic Discount on products works on my online store but not in the POS store. I had a similar issue trying to setup a buy x get y discount not working on the POS store, support has it listed as a "known issue". Is the automatic discount not porting over to the POS system another known issue?

 

This is a real problem when advertising items and not being able to have the same discounts for online and instore.

 

And yes, I know a discount code can be setup to do a discount. The point being it should be integrated to both online without us having to track advertised products instore and applying a discount code when a customer buys it.

Replies 60 (60)
Elias
Shopify Staff
Shopify Staff
1801 179 295

Hello, @OddNodd


Elias here from Shopify Support.


I can understand the frustration with our ‘Buy X Get Y’ and ‘Automatic Discounts’ not being compatible with the Point of Sale app. Although our help guide indicates that ‘Buy X Get Y’ and ‘Automatic Discounts’ only work with online sales, I can see how this would be a useful feature to have for POS. This is definitely something that I will be putting forth as a feature request to our developers so that it can help us grow our discount features.

 

While advertisement campaigns do not actually integrate into the POS for any tracking purposes, our system does allow you to apply a combination of discounts to an order. Here is our guide for ‘Applying discounts in Shopify POS’. If you have retail staff that helps manage in-person sales, please make sure they are aware of which promotions are available and they should be able to apply them to the orders. 

 

I hope this helps. Let me know if you have any further questions.

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

RGarcia
New Member
2 0 10

I agree.  The discount feature should be available on POS.  Would make things so much easier. 

Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @RGarcia.

 

Thank you for posting and sharing this feedback. I’d be happy to share your feedback with our developers as well. Are there any further details you’d like to share that can help improve the discount functions with the POS?

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Terry_Kast
Tourist
4 0 3

I have had to pay our loyalty points/vip program to get an "automatic" discount. It's not truly automatic but it at least brings up the discount for our cashiers so all they have to do is redeem. This was the only work around and I agree Shopify POS should have this function as every POS I have ever worked with (POSIM, QB, Lightspeed, and CIN7) all have this basic function. 

Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @Terry_Kast.

 

Thank you for sharing this feedback. I've gone ahead and shared this feedback with our developers as a feature request so that it can be considered for future updates. If Shopify moves forward with feature, you can find it in our changelog or announcements page.

 

If you have any other questions on this topic, feel free to let me know in this thread.

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

RhysCallender
New Member
1 0 5
Yes, its absurd that this feature is not available in POS. They are supposed to work in tandem. Make it happen.
Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @RhysCallender .

 

Thank you for posting and sharing this feedback with me. I’ll be adding you to the feature request, and sharing this with our developers so they can see how heavily requested this feature is. Were there any other details you’d like to share that can help improve the discount functions with the POS? 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

OddNodd
Excursionist
12 0 13
I'm not sure it is the same in all themes, but when using the "compare to" pricing it shows it "on sale" on the website. This is how I've been circumventing the automatic discount since it doesn't work on POS. But items using the "compared to" will be discounted again if a discount is applied to the POS checkout. It would be nice if items already on sale did not get additional discounts stacking. In other words, one discount per item, however that makes sense to do.
Terry_Kast
Tourist
4 0 3
What I do to combat this is the following

Make a "Not on Sale" collection where the product tag is equal to "normal"

Then make an "On Sale" collection where the product is on sale when the compare at price is greater than $1.

Now when you make a discount code you need to just put it towards the collection "Not on Sale" and any other parameters you may need.

This works for us as a work around for the time being however, this is another aspect shopify should look at to make it less labor intensive. For instance my store has 10,00 plus skus. If someone forgets the normal tag or doesn't put it back on when the product isn't on sale it can be a pain.

Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @OddNodd & @Terry_Kast.

 

Thank you for sharing this workaround, @Terry_Kast! This will be extremely helpful for others looking for a similar workaround in the meantime. I understand this workaround is more labor intensive and the 'Compare at' allows for discount stacking, both aren't ideal experiences for our merchants. I want to acknowledge this and let everyone know that I’ve forwarded this request to our developers on having automatic discounts work with our POS. As a reminder, if Shopify moves forward with this feature request - you can find it in our changelog or announcements page.

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Nader2020
New Member
2 0 2

when can we expect the automatic discount to apply to POS?

Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @Nader2020.

 

Thank you for getting in touch and sharing your interest for this function. I understand you’re also looking for the automatic discounts to work with our POS. I'll go ahead and add you to the feature request; however, I’m afraid there isn’t a time frame that I can provide for a feature to be implemented. That said, if Shopify moves forward with this feature request - you will be able to find it in our changelog or announcements page.

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

PeterE
New Member
2 0 3

I too think that the automatic discounts should be made available for Shopify POS.    If we have a one day sale on boots (for example), we don't want to be changing prices back and forth after the sale is over.     In fact, it would be very useful to be able to select which sales channel the Automatic discount would be applied to (ie: Online or instore or both).   Shopify seems to forget the "Brick & Mortar Store" side of things.

MCCUUP
New Member
1 0 0

Could I please get added to the request ticket as well in order to be notified when Buy X Get Y is able to be used on POS?

Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @PeterE & @MCCUUP.

 

Thank you for posting and we value your feedback on this. I’ve gone ahead and added both of you to the feature request. Once again, we won’t have a timeline on this; however, if Shopify moves forward with any new features, we’ll announce the updates on our changelog or announcements page.

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

jcurtiss
New Member
1 0 1

I have to agree with others that not being able to set up a discount for specific products for a specific date range is standard with all pos systems.  I really hope this is something they fix soon because applying a discount to each item is a lot for staff to remember when you have lots of products and in my case during a busy event easy to overlook and miss something.  It feel like something that should be simple enough to do when it already works for online.

Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @jcurtiss.

 

Thank you for sharing your thoughts and we value your feedback. I understand that having the automatic discounts work on the POS will help with your staffs workflow and I can imagine how difficult it is to remember a number of promotions. That said, I’d be happy to share this feedback as a feature request with our developers. If Shopify moves forward with this feature request - you will be able to find it in our changelog or announcements page. If you have any other questions or feedback on this topic, don’t hesitate to let me know in this thread!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Angel_Young
Tourist
6 0 2

This is one reason I have not switched to Shopify POS for my Clothing stores/smokeshops because I am concerned about how we will be able to run our monthly sales, black friday sales, etc.  We already use shopify ecommerce, and now we would love to switch to Shopify Pos for both of our retail locations, but we have a large inventory and need to be able to have discounts ring up automatically in store when we are having a sale.  I sure hope they can add this feature soon.  

Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @Angel_Young.

 

Thank you for joining this thread and sharing your concerns with me. We appreciate your feedback, and I understand that you need to be able to ring up discounts automatically with Shopify POS as well. That said, I’ve also included your feedback on this feature request. Though I don’t have a timeframe that I can share for this. Nonetheless, if Shopify moves forward with this feature, you will be able to find it in our changelog or announcements page. If you have any other questions or feedback, please don’t hesitate to let me know.

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog