Solved

Barcode Scanner no longer connecting to Shopify POS

stilettoninja
Tourist
9 2 11

Tried every troubleshooting method that has worked in the past, this time the socket mobile refuses to connect to the shopify pos app and will not scan barcodes. I've tried disconnecting from bluetooth in ipad settings, I've restarted the ipad and scanner, I have also done a factory reset on the scanner. All methods that usually fix the problem have all failed. Resorting to ipad camera for scanning but it is very tedious and finicky. Please help!

Accepted Solutions (3)

stilettoninja
Tourist
9 2 11

This is an accepted solution.

I was able to reconnect my barcode scanner by a shopify support member using the following method:

  • Forget the scanner from iPad bluetooth;
  • Forget the scanner from POS
  • Reset account by going to iPad Settings > POS App > Reset account toggle on
  • Force close POS -  
  • Restart POS, pair and login again

Can anyone verify this as a permanent fix? 

View solution in original post

Ollldmate
Visitor
1 1 1

This is an accepted solution.

Had the same issue today and the FIX was:

  

1) Go to IPAD settings and select "Bluetooth" > Forget This Device "Socket CHS"

2) Go to the SHOPIFY APP select MORE > SET UP HARDWARE

3) Select BARCODE SCANNER then follow the instructions on screen until PAIR BARCODE SCANNER > VIEW AVAILABLE DEVICES

4) This is where I was previously stuck and barcode scanner won't connect. WAIT 30seconds before a loud BEEP and SOCKET SCANNER appeared as an option to select. 

 

PROBLEM SOLVED

 

[I've never waited that long for a device to connect BUT it seems to be common with this system.]

 

Remember: *FORGET the scanner in ipad settings!* // *Wait bit longer than usual for connection*

View solution in original post

stilettoninja
Tourist
9 2 11

This is an accepted solution.

Hello OP here, I'm so sorry this is happening to you! Right now we haven't had any issues recently, but one thing you can do is force close the shopify app to see if it will fix the problem. If not, check for shopify app updates or iPad updates.

 

If all else fails, use the iPad camera to scan barcodes as a last resort. You can do this by pressing the magnifying glass button that is top center of the pos screen, and on the right of the search bar there is a scan icon, press that and scan barcodes that way. 

 

When you have time, completely disconnect socket mobile from the pos settings as well as in the iPad settings, then reconnect through the shopify pos. 

 

Usually force closing the shopify app fixes most our issues now, but everyone once in awhile something weird happens and I have to go through some serious troubleshooting. Hopefully shopify's team can foolproof the softwhere to where it doesn't mess up as often.

View solution in original post

Replies 26 (26)

Charmed
Visitor
1 0 4

Having same issues at multiple locations, and started at the same time today.

Wildernest1
Excursionist
11 0 11

Same story here.  Let's get on this @Shopify 

stilettoninja
Tourist
9 2 11

UPDATE: Barcode scanner still not connecting, but I have a temporary work around until it does.

Download the socket mobile app on your ipad. There is an option in the app to switch the barcode scanner to switch to type mode, when you do this is will actually type out the numbers or letters on the barcode. I've been using this by going to the search bar in shopify pos and scanning a barcode and it will now type the text of the barcode. Hope this helps some of you in the meantime.

petgrocer
Trailblazer
246 2 376

Thanks for offering this option - unfortunately someone somewhere has messed up the system and nothing is working for our expensive wireless scanner. I already have issue with this scanner because we lose out on Google rankings by not being able to use a corded scanner. When we download the app and try to connect it, it says set up failed. 

EDIT: In that app, I tried the troubleshooting. You need to go to settings on your ipad and under bluetooth 'forget' the devise, then go into the app and set it up. Even with that, I was not able to get the work around to function for us. I can connect to the app but can't scan anything in still.

 

@Shopify  fix our scanner please!!!

hstb
Shopify Partner
148 3 76
Curious, what do you mean you lose our own Google rankings due to the
scanner?
99probsScanis1
Tourist
4 0 1

Having the same issue, this is BS and I will have to find something more reliable to do what I need. I wasted months uploading everything onto my store and created barcodes to make it work properly. Then the scanner goes down during a rush and have to track what sells by taking pictures of every bar code. I can't have a business run on an unreliable program like this. I will loose my shirt. I think a refund and compensation is in order.

stilettoninja
Tourist
9 2 11

This is an accepted solution.

Hello OP here, I'm so sorry this is happening to you! Right now we haven't had any issues recently, but one thing you can do is force close the shopify app to see if it will fix the problem. If not, check for shopify app updates or iPad updates.

 

If all else fails, use the iPad camera to scan barcodes as a last resort. You can do this by pressing the magnifying glass button that is top center of the pos screen, and on the right of the search bar there is a scan icon, press that and scan barcodes that way. 

 

When you have time, completely disconnect socket mobile from the pos settings as well as in the iPad settings, then reconnect through the shopify pos. 

 

Usually force closing the shopify app fixes most our issues now, but everyone once in awhile something weird happens and I have to go through some serious troubleshooting. Hopefully shopify's team can foolproof the softwhere to where it doesn't mess up as often.

jackalopeliving
Visitor
2 0 1

Mine started acting up as well.  The only "FIX" I've been able to do is delete the app and start over with my reconnecting my devices!  Had to do this EVERY DAY since Wednesday.  Does Shopify have an ETA on this bug?  It's quite annoying and time consuming!

99probsScanis1
Tourist
4 0 1

It's funny that they haven't replied to anyone yet. This is BS. 

samanthaturner
Visitor
1 0 1

I am having the same exact issue, trying everything you tried as well, mine also quit connecting March 1st.

Robert70
Excursionist
20 0 10

I too have a problem connecting my scanner to Shopify. Everything was working fine until March 2nd when the scanner disconnected from the Shopify program. Tried everything that worked in the past to connect the scanner and no luck.

The scanner is connected to the iPad but will not connect to Shopify. The Shopify program recognizes the scanner, but it will not connect. Very frustrating.

jackalopeliving
Visitor
2 0 1

Yes, that’s what mine is doing. I found that turning off my Bluetooth, deleting the app, reinstalling it and going through the ‘set up hardware’ has been the only way to reconnect it. What’s unfortunate is that I’ve had to do this each morning since it disconnect on 3/1. 

Robert70
Excursionist
20 0 10

Decided to try your method and it worked. Thank you for the suggestion.

99probsScanis1
Tourist
4 0 1

I have been doing this and I now that won't even work. FML 

stilettoninja
Tourist
9 2 11

This is an accepted solution.

I was able to reconnect my barcode scanner by a shopify support member using the following method:

  • Forget the scanner from iPad bluetooth;
  • Forget the scanner from POS
  • Reset account by going to iPad Settings > POS App > Reset account toggle on
  • Force close POS -  
  • Restart POS, pair and login again

Can anyone verify this as a permanent fix? 

Island-ish
Tourist
6 0 3

We’ve been doing this too, has it been resolved for you now? Hoping our Saturday staff don’t have to handle this! 

WanderingStar
Visitor
1 0 1

Same issue here all week. I will do the restart thing since its Saturday...as another alternative we have used the camera on the tablet. in the search hit the little barcode symbol and scan your barcode.  Not the best, but better than nothing

onemorerowwoods
Tourist
3 0 1

We are also struggling here and have not had our scanner connected since Friday, 3/3. How do we get this fixed? I'm using a workaround where my ipad can scan the 1D barcodes, but it's a pita. 

it2023
Visitor
2 0 2

We are having the same issue. I noticed there haven't been any comments on this issue since March. Is there a fix for this issue yet?

onemorerowwoods
Tourist
3 0 1
It was fixed in an update about a week after I posted this. My shop has
been closed for two days, so I’m not sure if it’s happening again, but I
will be open tomorrow and can check.
it2023
Visitor
2 0 2

Thanks. I look forward to hearing back from you. If it is fixed, I'd like to know what update and to which app fixed it.

 

Thanks.

grj2000
Tourist
10 0 4

Hi, I have this issue now as well. I didn’t have it before in March when other experienced it. Just over the past few days we have been experiencing it. 

We disconnect reconnect it multiple times and then eventually after resetting it it comes back on and is fine for the rest of the day until the next morning. I have reported the bug in the app and messaged support but they have not been much help 

JoseFin26
Visitor
2 0 2

I had a similar issue with my barcode scanner and Shopify POS before. It can be quite annoying when troubleshooting methods don't seem to work, especially when you rely on the scanner for smooth operations.

JoseFin26
Visitor
2 0 2

In situations like this, it might be worth considering alternative tools or approaches. One tool that you could try is Barcode Finder. It's an online resource that provides a comprehensive barcode database and useful information. It might offer some insights or tips that could help resolve your scanning problem. Hang in there, I know it can be tedious and finicky to resort to using the iPad camera for scanning.

James22222
Excursionist
11 0 23

The socket barcode scanners imo are junk. I don’t know why they won’t support a legitimate enterprise level scanner.

Ollldmate
Visitor
1 1 1

This is an accepted solution.

Had the same issue today and the FIX was:

  

1) Go to IPAD settings and select "Bluetooth" > Forget This Device "Socket CHS"

2) Go to the SHOPIFY APP select MORE > SET UP HARDWARE

3) Select BARCODE SCANNER then follow the instructions on screen until PAIR BARCODE SCANNER > VIEW AVAILABLE DEVICES

4) This is where I was previously stuck and barcode scanner won't connect. WAIT 30seconds before a loud BEEP and SOCKET SCANNER appeared as an option to select. 

 

PROBLEM SOLVED

 

[I've never waited that long for a device to connect BUT it seems to be common with this system.]

 

Remember: *FORGET the scanner in ipad settings!* // *Wait bit longer than usual for connection*