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Barcode Scanning Suddenly Experiencing Issues

Jay_Paleschi
Shopify Partner
14 0 1

The Website I manage at https://www.msgbikegear.co.uk/ recently invested in a Shopify POS till system, complete with barcode scanner to bring the brick and mortar store into the Shopify system.

 

All was going well until we upgraded to the new POS app. The app itself is great - much simpler, easy to use etc etc.

 

However, now when scanning barcodes - the error "Barcode XXXXXXX not recognised" appears on a huge range of the products available on POS. The following actions have been taken to no avail and the problem still persists:

  1. Double checked barcodes were correct. No change.
  2. Deleted barcode, re-entered it from scratch, saved the product. No change.
  3. Deleted the POS app, factory reset the iPad, reinstalled the app. No change.
  4. Set barcodes to blank - saved product - retype the barcode correctly, save product, attempt to scan - No Change.

 

Any support on this would be greatly appreciated!

Replies 12 (12)
erinwalker
New Member
3 0 0

Did you ever find a solution to this?? My barcodes have also suddenly quit being recognized for no reason 

KingsStat
Excursionist
37 1 9

We experienced a similar issue about a month ago - we posted on here as well as logging with Shopify support.

They updated the POS app which helped, but we found a lot of recently added products exhibited this issue, ie not scanning - barcode not recognised.

We found removing the barcode from the product, saving and then re-adding the barcode resolved the issue. Sometimes, the POS app also needs to be closed and restarted.

Far from ideal, but generally our products scan as expected now. We found it very strange that it was only recently added products that were affected.

Sometimes we have an issue, especially if the POS has updated, but restarting the app has resolved the problem every time so far...

 

Jay_Paleschi
Shopify Partner
14 0 1

Cheers for sharing your experiences @KingsStat - the downside is I've tried the removing barcodes, saving, replacing barcodes etc.... and restarting the app as you said occasionally works but I'm only looking at maybe 10-15% of the time.

 

Not sure what is going on with it but hopefully we can find a proper resolution!

Jay_Paleschi
Shopify Partner
14 0 1

We have an odd solution...

 

By swapping our iPad tablet on the POS with an Android Tablet, the problem seems to have vanished (for now.)

 

I'll update the thread if this ever becomes an issue again in the near future.

KingsStat
Excursionist
37 1 9
Sorry to hear that - I have to admit, I'm often surprised by Shopify - and not always in a good way.
I can't hand on heart say I'm 100% confident in the solution - I'm hopeful things will improve and the overall experience become more robust and reliable...
erinwalker
New Member
3 0 0
Thanks for your response! Our issue has suddenly resolved itself as well,
after updating iOS and POS, however not immediately. Somehow from Friday to
today, things have "resolved" themselves. It's good to know we aren't the
only ones experiencing these issues.
KingsStat
Excursionist
37 1 9

It’s not the ideal way to run your business, that’s for sure...!

JunkNDisorderly
New Member
1 0 0

We also experienced this issue for our first Barn Sale, did anyone find a resolution to the issue? We have a LOT of product and would hate to re-create bar codes for everything. 

erinwalker
New Member
3 0 0
The only thing I can suggest is to make sure that your POS is updated, and
iOS if you're using an Ipad. Our barcodes were working one day, then not
the next, then suddenly working again. I don't know what happened in
between any of these events, unfortunately.
LuxApparel
New Member
1 0 1

I have the same issue on scanning but strange thing is that after scanning the product the price is different from the Admin/Product.

When manually entering the UPCs, it shows the correct price. Is there a cache that I can do to clear this on my iPhone?

solyoung
New Member
2 0 1

Bump... Same problem, here in September of 2021. We're trying to open a store today and this came up. I'm kind of shocked that Shopify hasn't responded and offered a solution. Honestly, about to go in to panic mode.

solyoung
New Member
2 0 1

For anyone still having this problem, Kelsey from Shopify helped us resolve the issue. It turned out the items weren't flagged for the Point of Sale sales channel (only the Online Store channel). Going through our items and assigning the Point of Sale sales channel resolved the issue.