Can Shopify prevent scams through stores hosted on their platform?

Can Shopify prevent scams through stores hosted on their platform?

prabhjotsb
Visitor
2 0 1

I was scammed using a fraudulent store hosted on Shopify (https://kkstore1596.myshopify.com/). The store was advertising its products at a discounted price on Facebook and using Shopify to promote the scam. They scammers are using the online payments feature from shopify. The website rating on scamadvisor is also very good becuase they are using myshopify as the parent domain. Is there anything that shopify will do to ensure the general public is not targeted using their brand name and trusted platform? 

 

Advertizement link on FB: https://www.facebook.com/ads/library/?active_status=all&ad_type=political_and_issue_ads&country=IN&i...

Replies 5 (5)

threed
Shopify Partner
129 17 50

Hello,

 

I'm not a member of Shopify but I suggest doing the following:

  1. Contact customer support (select "Report an issue with a merchant") https://help.shopify.com/en/questions#/customer-support 
  2. Additionally, chat with a Shopify support member: https://help.shopify.com/en/questions#/contact 
  3. Dispute the charge on your card, if recommended by the Shopify support team
  4. Report the fraudulent advertiser to Facebook: https://www.facebook.com/business/help/162606073801742 

Best of luck to you.

 

If I helped you, please help me by marking my comment as an accepted solution.
I am open to work and have been working with the Shopify system for several years.
prabhjotsb
Visitor
2 0 1

Hi Treed, I followed your suggestion but seems like Shopify is supporting these actions and has pre-written templates to deflect emails from customers trying to highlight such malicious activities. Here is their response. 

shopify.png

threed
Shopify Partner
129 17 50

Hello,

In this case, I would definitely suggest disputing the charge with your payment provider.

If I helped you, please help me by marking my comment as an accepted solution.
I am open to work and have been working with the Shopify system for several years.

Dangerlewis7979
Excursionist
28 0 7

I also got scammed of December 27 th 2023 from a Daounzi shop with a Shopify address they stole 830.00 dollars from my kids Christmas this year and Shopify and the shop app both say well should have knew who you were buying from instead of we are sorry and will get to the bottom of it. Yet they promoted the store and item I was looking for. So they are scammers in themselves my kids are so sad and confused so please people do not use that app ever and do not buy from anyone with the email martijaniel@gmail.com

AndreasJJJ83
Excursionist
13 0 0

Same here,  Shopify is hiding behind "data Privacy" to protect the criminals... as bigger companies get as little they care about customers...

 

  1. Contact customer support (select "Report an issue with a merchant") https://help.shopify.com/en/questions#/customer-support 
    >> did that shop is still online and Shopfy is investigating ... with not sharing anything
  2. Additionally, chat with a Shopify support member: https://help.shopify.com/en/questions#/contact 
    they cant help
  3. Dispute the charge on your card, if recommended by the Shopify support team
    I paid direct debit which can not be disputed... but yea that's would be the best since the credit card company gets he money back in a heartbeat...
  4. Report the fraudulent advertiser to Facebook: https://www.facebook.com/business/help/162606073801742 
    >> like Facebook care about reporting scam ads they got paid for?
    >> They just will make it invisible for your user account

 

that's the state of play right now, I think only option is to report it to the police which most likely cant do mutch either...