Can Shopify prevent scams through stores hosted on their platform?

[prabhjotsb]

I was scammed using a fraudulent store hosted on Shopify (https://kkstore1596.myshopify.com/). The store was advertising its products at a discounted price on Facebook and using Shopify to promote the scam. They scammers are using the online payments feature from shopify. The website rating on scamadvisor is also very good becuase they are using myshopify as the parent domain. Is there anything that shopify will do to ensure the general public is not targeted using their brand name and trusted platform? 

Advertizement link on FB: https://www.facebook.com/ads/library/?active_status=all&ad_type=political_and_issue_ads&country=IN&i...

[threed]

Hello,

I'm not a member of Shopify but I suggest doing the following:

1. Contact customer support (select "Report an issue with a merchant") https://help.shopify.com/en/questions#/customer-support 
2. Additionally, chat with a Shopify support member: https://help.shopify.com/en/questions#/contact 
3. Dispute the charge on your card, if recommended by the Shopify support team
4. Report the fraudulent advertiser to Facebook: https://www.facebook.com/business/help/162606073801742 

Best of luck to you.

[prabhjotsb]

Hi Treed, I followed your suggestion but seems like Shopify is supporting these actions and has pre-written templates to deflect emails from customers trying to highlight such malicious activities. Here is their response. 

 

[threed]

Hello,

In this case, I would definitely suggest disputing the charge with your payment provider.

[Dangerlewis7979]

I also got scammed of December 27 th 2023 from a Daounzi shop with a Shopify address they stole 830.00 dollars from my kids Christmas this year and Shopify and the shop app both say well should have knew who you were buying from instead of we are sorry and will get to the bottom of it. Yet they promoted the store and item I was looking for. So they are scammers in themselves my kids are so sad and confused so please people do not use that app ever and do not buy from anyone with the email [email protected]