Can't get a refund for unused POS Pro subscription, any advice?

[ToddH]

We recently within the last couple weeks purchased the POS Pro to use in our physical store location.  Since we pay for our Shopify website subscription yearly we were charged for a year of POS Pro.  Unfortunately, the POS Pro platform does not work for our business.  We have talked to numerous Shopify chat / phone agents for help and it just do what we need it to do.  We asked for a refund or credit for the the remaining 11 months, but was told they don't offer refunds? 

Anyone else have a issue with not getting a refund? 

We would have paid monthly, but that was not an option, so we now we have paid for a year that will be wasted.  I'd be happy to receive some sort of credit or applying it to upgrade our website. 

Anyone have any insight?

[skiqueen58]

Having same issue NO where does it say your annual plan remaining balance goes away completely if you deactivate your store!!!!   I hate that NO real people support this any more.  I cannot even reactivate my store it wants the entire plan repaid  Not even where I left off!!!!