Can you transfer an order to another customer?

ElementDesign
Tourist
7 1 0

When putting a point of sale through, the wrong customer name was selected on the pos system and the sale was completed under another persons name. Is there a way to export or transfer the sale to the correct customer so as to keep track of purchases?

 

Also is there a way yet to merge 2 of the same customers into one account?

Reply 1 (1)

Elias
Shopify Staff
2806 274 490

Hey, @ElementDesign.

 

Thank you for reaching out and posting this question!

 

I understand that you have an order on Shopify POS that was completed with the wrong customer profile attached. I was able to remove a customer profile from an order processed through a draft order and select a different customer afterwards. However, while I'm not sure if this can be done for all order types, you can try removing the incorrect customer profile and add a different customer using the Shopify admin.

 

20-50-61658-67780

 

That being said, you can also merge customer accounts. However, there are some limitations and I'd recommend reviewing them here: Merging customer profiles. If a customer has more than two profiles, then you will need to merge each profile separately. 

 

I'd love to hear more about your business! What kinds of products are you selling? I'd also love to know whether one of these options helps resolve the issue with the order. Keep me posted!

 

Elias | Social Care @ Shopify 
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