Cancelling POS Pro

[Louise_Lee]

Please can you point me as to where I can unsubscribe from the POS Pro add on? I had to activate the free trial to be able to remove staff members who previously had access to our POS, and have now be paywalled for the extra $89 per year.  I needed to add a couple of them to the staff for the online admin, but wasn't able to duplicate PINs until I deleted their original log ins.

Can someone tell me where I can turn the auto-subscription off before it kicks in for payment.

[Ollie · Accepted solution]

Hey @Louise_Lee.

Thanks for reaching out.

I appreciate the context that you have shared as that is super helpful! If you have recently activated the Shopify POS Pro trial, you can opt out at any time by navigating to Point of Sale Channel > Locations as the admin of the store. With that being said, when you choose to downgrade from the POS Pro trial (paid subscription) to the POS lite (free subscription), you will no longer have access to the Pro features.

Let me know if you have any additional questions, happy to help out.

[Louise_Lee]

Thanks, didn't see that for some reason! Sorted, thanks for your help!