Hi @Paradise
I've thoroughly reviewed your question, and it looks like the main issue here is that the Shopify card reader automatically selects the email receipt option by default, requiring customers to manually uncheck it if they don’t want an emailed receipt. I can see how this might be frustrating, especially if you want to streamline the checkout process and let customers actively choose their receipt preference instead of having a default option forced on them.
Solution: Adjusting Receipt Preferences
Unfortunately, as of 2025, Shopify does not provide a built-in setting to disable the automatic selection of the email receipt option on card readers. The system is designed this way to encourage digital receipts and reduce paper usage. However, here are a few workarounds you can try:
1. Ask Customers to Confirm Before Proceeding
Since the default behavior cannot be changed in Shopify POS settings, the best immediate workaround is to train staff to prompt customers before finalizing whether they want an email receipt. A quick reminder can help prevent accidental receipt emails.
2. Use the “Print Only” Option Manually
If you’re using a receipt printer, you can manually select the "Print Receipt" option before proceeding with the payment confirmation. This way, customers who don’t want an email won’t have to uncheck anything.
3. Contact Shopify Support for Feature Request
Shopify frequently updates its POS system based on user feedback. If this is something that negatively impacts your store’s workflow, you can submit a request through Shopify Support here and suggest adding a setting to disable auto-selection.
If Shopify updates this feature in the future, I’ll make sure to update this thread. Let me know if you need any other assistance!
Best regards,
Daisy
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