changing Receipt link to custom domain

blessedsaint
New Member
1 0 0

Hi when I send receipt to the customer via text/sms after selling through the POS it give the receipt link as myshop.shopify.com/.... I really wanted it to just be  www.mydomain.com/.......

Can I get some assistance on this .. thank you s

Replies 11 (11)
Olivia
Shopify Staff
Shopify Staff
938 82 173

Hey, @blessedsaint.

Welcome to Shopify Community.

Thanks for your question! By default the SMS template will use your store's .myshopify.com address. To change this, you just have to make a few tweaks to the template.

Steps:

Olivia | Social Care @ Shopify 
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Olivia
Shopify Staff
Shopify Staff
938 82 173

Hey, @blessedsaint.

I just wanted to follow-up with you before the end of the week to see if this solution worked.

Please let us know,

Olivia | Social Care @ Shopify 
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zack-perlman
New Member
1 0 0

Hi Olivia, 

I just tried doing this for our account, and it did not work. Do you have any other recommendations to change the displaying text url for POS receipts?

Thank you!

Olivia
Shopify Staff
Shopify Staff
938 82 173

Hi, @zack-perlman!

Thanks for reaching out. 

The instructions I provided should definitely do the trick, so I'd like to help you investigate further. Are you able to provide me with a screenshot showing the code you have inserted for the SMS notification template? 

Thanks in advance,

Olivia | Social Care @ Shopify 
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Gurus
Tourist
3 0 1

Hi, Olivia or anyone,

Now that we are unable to edit the SMS notification, how can we make changes to ensure the primary custom domain is used rather than the myshopify.com address.

Thanks in advance

Olivia
Shopify Staff
Shopify Staff
938 82 173

Hi, @Gurus!

 

Thank you for reaching out.

 

I'm not entirely sure what you mean by not being able to edit your SMS templates anymore. I did some extra research through my own store to make sure this feature is still available, and nothing has changed.

 

Can you please expand on where you are running into issues with implementing this tutorial?

 

Warm regards,

Olivia | Social Care @ Shopify 
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Gurus
Tourist
3 0 1

Hi, .@Olivia!

 

Thank you for the reply.

 

I'll add a screenshot below to hopefully clarify what I see. 

 

I find it strange that this feature is still enable on your side as Shopify state that this feature will default to a non-customizable template. See link for reference: https://changelog.shopify.com/posts/changes-to-sms-notifications

 

Gurus_1-1653037443855.png

 

 Kindly advise the way forward.

 

Warm Regards,

 

Olivia
Shopify Staff
Shopify Staff
938 82 173

Thank you so much for following up, @Gurus.

 

My sincerest apologies to you - while running testing for this yesterday I mistook having access to the template as still being able to edit it.

 

This is entirely my misunderstanding, and I'm sorry for the confusion it may have caused. With that being said, I will discuss this further with our Product Team to get an understanding of how this change will impact shops and if .myshopify.com domains are visible.

 

I will follow-up with you as soon as I have an update.

 

Warm regards,

Olivia | Social Care @ Shopify 
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Gurus
Tourist
3 0 1

Hi, @Olivia,!


Thank you for the reply, will we waiting for an update.

 

I’ll like to point out that, I have seen this issue occurs with mostly all notifications on orders made via the POS. 

 

Warm Regards,

Olivia
Shopify Staff
Shopify Staff
938 82 173

Hi again, @Gurus!

 

I just wanted to follow-up with you and let you know I am still looking into this. Please bear with me, and I will be sure to keep you posted once I have an update.

 

Warm regards,

Olivia | Social Care @ Shopify 
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Olivia
Shopify Staff
Shopify Staff
938 82 173

I have a final answer for this, @Gurus.

 

I made sure to exhaust our options and research new solutions to add your custom domain to SMS receipts. After consulting with our Product Team, they recommend using a third-party app for SMS notifications to continue editing templates and using your custom domain.

 

Furthermore, I understand how this change impacts our merchants so I have gone ahead and internally shared this feedback to demonstrate a need for this feature. 

 

If any other questions come up, please let me know right here.

Olivia | Social Care @ Shopify 
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