Chip & Tap Reader: First and last flashing red lights.

[OGRacing]

Hello! 

So have a bit of an issue with my chip & tap reader. The first and last red lights are flashing. I found that it means "Temper" here, but can't find what exactly that means or how to fix it. Any help?

[Olivia]

Hi, @OGRacing!

Welcome to Shopify Community. My name is Olivia and I work here.

I appreciate you reaching out in our forums with this issue. From what you have described, I wonder if you are referring to the device having entered a "tampered' state?

Note: 

Since the Tap & Chip card reader is designed to securely interact with sensitive credit card technology, it was built with sophisticated inner workings that are designed to prevent someone or something from trying to manipulate and steal information.

This security feature can be triggered from:

• The reader is dropped with severe impact
• The battery is shorted out from a powerful charging source 
• An attempt to break the reader open to access the mechanisms inside is detected
• Other potential security concerns
  
  Any of the reasons above can cause the reader to become "tampered" with - the tell tale sign is typically two red flashing lights, on the outermost corners. It's important to connect with our Support Team so we can help you determine if that is really the case with your reader, and guide you with next steps.

If a device is truly in a tampered state, nothing can be done to reverse it and the reader should be returned to us. All of our car readers come with limited warranty, so I can definitely help you determine if you are eligible for a replacement. To do so, I will connect with you on email so please reply to me there.

Warm regards,

[Alphamoonrising]

Hi there

i have the exact same issue ; the first and last light are blinking red.

what should I do?

thank you for you help.

Angelique

[Olivia · Accepted solution]

Hey, @Alphamoonrising.

Thanks for reaching out on this forum thread.

Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. For next steps please contact our 24/7 Support team via live chat, email, or phone so we can help you out!

For the benefit of others who may find this topic, if you need to review, or make changes to your account, billing etc, anything sensitive please contact us via the the Shopify Help Center, selecting the live chat, email, or callback options.

Warm regards,