Coming soon: Accept unverified returns in POS
Hello Shopify community! 👋
Exciting news coming your way in version 9.20 of the Shopify POS app! We're introducing the option to accept an unverified return in POS.
Unverified Returns: A New Level of Flexibility
Soon, you'll be able to accept unverified returns in Shopify POS.
- This means: No receipt? No problem - customers lose these all the time!
- Can't find the order in the system? We've got you covered.
- Hassle-free returns to gift cards. Keep your customer happy and your return accountable.
What Are Unverified Returns?
An unverified return happens when a customer wants to return an item but doesn't have a receipt or when the original purchase can't be found in Shopify POS. Now you'll have the flexibility to process these returns easily.
Tell me more:
- Permission-based processing: This feature is gated by permissions, allowing you to set staff permissions to allow, deny or always require a manager’s approval for unverified returns.
- Gift card requirement: Refunds for unverified returns will be issued as a physical or digital gift card, so ensure gift cards are active in your shop.
- Customer profile creation: Staff must create a customer profile if one does not already exist when processing an unverified return. Gift cards issued will be linked to their customer profile.
Keep an eye out for version 9.20 and be sure to follow the changelog for the latest POS updates!
