We have reset the app and forgot and reconnected the reader... nothing is working despite being connected. Without the tap option, I tapped my card anyways and it appeared to read my card, but came up as 'Declined'.
I'm sorry to hear that you're having issues with your Shopify POS chip reader. Here are a few steps you can try to resolve the issue:
Restart the Shopify POS app: Close the Shopify POS app completely and restart it. This can help reset the connection between the app and the chip reader.
Check the connection: Make sure that the chip reader is properly connected to the device and that it is turned on. If necessary, try disconnecting and reconnecting the chip reader.
Check for software updates: Make sure that both the Shopify POS app and the chip reader have the latest software updates. If there is an update available, install it and try again.
Contact Shopify Support: If the issue persists, contact Shopify Support for assistance. They may be able to help diagnose the issue and provide further guidance on how to resolve it.
In the meantime, if the tap option is not appearing on the payment screen, you can try using the manual credit card option to process the payment. Just make sure to enter the card information correctly to avoid any further declined transactions.
I hope these steps help resolve the issue you're facing.