Couldn't Load Checkout - The was an issue with the cart

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In Shopify POS, I can no longer checkout customers using my iPad Pro 12.9". After you click on Checkout and items are added to cart a screen loads saying "Couldn't load checkout - There was an issue with the cart."



Open Shopify POS

Enter PIN

Add one or more items to the cart

Tap Checkout



The checkout screen should load and payment can be made



A screen loads saying "Couldn't load checkout - There was an issue with the cart."



I updated to the latest Shopify POS.

I deleted and reinstalled the app.

I upgraded to the latest iOS.

iOS: 16.3.1 and earlier

App Version: 8.2.1 Build 1944

Device: iPad Pro 12.9"

Bloody Rose Boutique
Austin, TX
Reply 1 (1)

2 0 0


We just did this and it worked....

iOS 14 permission requirements

If you have updated your device to iOS 14 or higher and use third-party Shopify apps, then you might need to enable Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you have installed in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify mobile app.

To enable Cross-Website tracking, complete the following steps:

  1. Open the Settings app on your device.
  2. Tap Shopify, Shopify POS, or Shopify Inbox.
  3. Enable Allow Cross-Website Tracking.