Deactive My inactive account and complete an offboarding process

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Hi there. I paused my account last year so it is inactive I would like to just deactive the account and complete the “offboarding” process. It shows that I have an outstanding balance that I would like to pay but its not giving me an option to just pay the amount I have to reopen the account which I dont want to do. I need to remove shopify from my social media platforms so that I can add my new domain and platform can I please get some assistance with this?

Reply 1 (1)

Shopify Staff
2299 253 513

Hey, @AnnaBez 


If you are looking to disconnect your domain from an old Shopify account you used to run, you can certainly do that. However, you will need to reach out through one of our authenticated channels (Live chat, phones, or email) as we cannot offer this support over forums.


Please visit our help center and log in to your account to create a support request. If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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